Job Evaluation, the Responsibilities of the Job Essay

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job evaluation, the responsibilities of the job must be understood. A friend works as a tour guide at a museum. There are a number of different responsibilities for this job. The first is to guide guests around the museum, so there are elements of this task including having good customer service, being knowledgeable about the museum, answering questions and providing a good visitor experience. My friend also gives tours in American Sign Language, so should also be evaluated on her ability in that form of communication.

The performance plan includes a number of metrics, both qualitative and quantitative. The number of tours given without complaint and the total number of complaints are two of the quantitative metrics, along with attendance statistics. There is also a qualitative evaluation that is done where the supervisor goes along on one of the tours in order to evaluate performance. This includes a
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checklist of items such as key talking points, directing the group to the gift shop, answering questions and general demeanor.

The design of the performance evaluation is as follows. The evaluation is conducted in a face-to-face meeting. This is conducted at the end of the summer season, as the work is seasonal for most employees. For full-time guides the evaluation is done once every six months. The supervisor first covers off the quantitative measures, and these account for 25% of the evaluation. The supervisor then covers off the qualitative measures. These derive from the tour the supervisor took, from customer feedback and from general observation. This component of the evaluation is worth 75%.

For my friend, the attendance record was considered to be perfect. There was one day missed, for illness, but it was called in and therefore is not considered to be a day missed. There…

Sources Used in Documents:

References:

McNamara, C. (no date). Employee performance management. Free Management Library. Retrieved May 15, 2011 from http://managementhelp.org/emp_perf/emp_perf.htm

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