The content language adopted for white collar workers will be a simple, plain one as the goal is for the message to be understood best and used by the employees in their interaction with the customers. In global communication campaigns, the language will be the same for white and blue collar workers and therefore a simple and plain one for everyone. In specific communications, the language can increase in complexity if the auditorium that needs to receive the message had a higher education level.
The content will take under consideration the cultural differences between the corporate headquarters country (e.g. UK) and the local offices (e.g. Korea) and adapt global campaigns to the local requirements. Additionally, the content will be designed to match company objectives and how these objectives can be understood by personnel. Therefore, a specialized team will be dedicated to understanding the personnel, the company values the personnel needs to be familiar with. Ericsson, the telecom giant is a good example of a company that outsources the internal communication processes to a specialized company as its personnel's increased diversity was too inefficient to be handled internally, communication-wise (Zetterquist, 2006).
The people in charge of transmitting the corporate messages
From Tesco's internal communication experience one can easily notice that white collar workers assimilate corporate messages easier if these are transmitted by their direct managers at the work premises. The same is not necessarily true for high-tech companies that can use the intranet for corporate messages. Thus, for a white collar auditorium the messages will be laid out to the staff by the team managers and for blue collar auditorium those will be spread out via email.
The message transmission will be designed and presented by a local person, preferably, in order to avoid miscommunication generated by cultural differences if the auditorium is from another region than that of the corporate headquarters. The local presenter is likely to bond better with the auditorium and gain its attention.
Last, but not least, the presenter has to easily interact with the auditorium and collect feedback from this one regarding content and transmission quality to help the company measure the efficiency of its internal communication campaign.
Strengths and weaknesses
An internal communication campaign designed by a specialized team and using personnel segmentation has a number advantages meant to increase corporate communication efficiency. Thus, the campaign's content is more likely to be understood by the employees because the team designing it is specialized in communication and had the expertise to deal with personnel diversity and because the content is designed for people within similar or identical demographic segments. The efficiency of a communication campaign should be visible in the relation between company personnel and customers and indirectly in the company's results.
Moreover, a campaign that takes under consideration the differences between employees from various locations are likely to attract the staff's sympathy as it shows that global companies are not as impersonal as they are perceived in the media showing that they care about their people.
The disadvantages of such campaigns are mainly related to the resources needed to be engaged to deploy them. Thus, the integration of local content requires working with local teams, different cultures and languages, more information to collect, analyze and consolidate and therefore more people needed to be engaged in the campaign design. The demographic segmentation is also costly and needs to be updated regularly as companies with multicultural diversity tend to change personnel quite often.
Overall, such a campaign is desirable for a multinational company provided that the entity is permanently striving to improve the cost efficiency of its internal communications. In time, this one can adopt different technologies meant to automize the information collection of various sources worldwide and potentially migrate all activities related to corporate communication to an online environment in which it is no longer necessary for the presenter to have a physical presence in the same place as the auditorium.
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Management of CHANGE - CAMPAIGN INTERNAL COMMUNICATIONS
UK is the base of the Tesco's operations. The retailer runs here 2,115 stores across the country employing over 280,000 people.
In Asia, the retailer runs 814 stores in 5 countries employing over 77,500 people.
In Europe, the retailer runs 746 stores in 6 countries employing over 83,700 people.