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Internal PR Action Plan
Effective communications are critical to the success of any organization. Communication is the most important aspect of public relations, which deals with the actual act of communicating critical events to the public, whether the audience is internal or external. Public relations in fact may be defined as a relational process whereby communication acts as the tool through which the organization manages and provides quality service to both its internal and external publics.
United Airlines is one corporation that currently utilizes public relations on many levels, albeit not always effectively. Facts, quotes, key information about a corporation and dates that events occur are all communicated via public relations representatives. It is in some sense a process whereby information is delivered to people through select channels. Despite the availability of PR reps to communicate corporate strategy, at this point in time there is a gap that exists between the level of satisfaction reported from internal publics within the corporation and the organization itself.
There is evidence suggesting that the company currently has a need to communicate to its internal employees on a more consistent basis, due to organizational changes, RIF's and changes in overall corporate structure. UA has been in the news more than any...
A good communications program can result in content and motivated internal candidates, whereas a poor PR program can result in discontent and lack of support for the overall well being of the organization.
The current PR campaign utilized by United Airlines management is lacking. There are many complaints that have been filed by employees, and the company has been described among other things as "morally bankrupt" and "abusive" toward employees (UAL, 2005). Even passengers have filed complaints, suggesting that the PR campaign is failing not only internally but externally. Former passengers have suggested that the customer service at UA is lacking (UAL, 2005).
Employees have complained about pay cuts, lack of support, and lack of loyalty and suggest that the company operates outside of the parameters of an ethical and moral organization.
Action Plan
How could an effective internal PR communications effort improve employee morale? Bruning & Ledingham (2000) point out that public relations is a form of relationship management. PR representatives within the organization need to approach employee morale from a…
References
Bruning, S.D. & Ledingham, J.A. (2000). "Public relations as relationship management:
A relational approach to the study and practice of public relations." Mahwah, NJ: Lawrence Erlbaum Associates.
"Untied Airlines." (2005). Retrieved February 25, 2005:
http://www.untied.com/ual/fb.html#moralbankruptcy
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