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Turning around a failing organization: NBC
One of the most outstanding management success stories of the latter 20th century was Jack Welch's revitalization of the then failing GE corporate enterprise, through his statistically quantified quality control procedure known as Six Sigma. Quality control is defined as "the managerial process during which actual process performance is evaluated and actions are taken on unusual performance. It is a process to ensure whether a product meets predefined standards and requisite action taken if the standards are not met." ("Quality Control," Six Sigma, 2004) Welch set standards for his new corporation in specific and quantifiable ways, and forced its different divisions to meet those...
Once upon a time, long, long ago in entertainment news history, NBC was at the forefront of cutting edge television, with its 'Must See' Thursday lineup of "Friends," "Seinfeld," and "ER," and the envy of every other network. Then along came HBO, and along went these classic shows into syndication, or in the case of "ER," simply downhill, as its major stars departed. Now, over the course of the first seventeen weeks of the current television season, CBS has been first in viewer's homes fifteen times. (CNN.com, 2005)
Although NBC still holds on, in the top five, and occasionally surprises with a…
Works Cited
CNN.com. (17 Jan 2005) "CBS Back on top of the Ratings." Retrieved 23 Jan 2005. http://www.cnn.com/2005/SHOWBIZ/TV/01/20/nielsens.ap/index.html
Six Sigma Dictionaries. (2004) "Quality Control." Retrieved 23 Jan 2005.
http://www.isixsigma.com/dictionary/Quality_Control-33.htm
Managing Changing Managing Change reflect critically personal perspective philosophy managing change changed ( ) semester Drawing learning experiences semester (group case study, relevant change management theory, reflections relevant personal experiences organisational change), reflect critically personal perspective philosophy managing change changed ( ) semester. Managing change The world we are living in is always changing. The nature of the business world today is very different than the way it was decades ago. Change is inevitable.
The organization needs to be making the change for the right reasons and ones that fit the businesses needs. In other words, it shouldn't be incorporated out of the voice in the back of the head saying, "everyone else is doing it." After the business has decided it is a good match, then it needs to decide what exactly they need to make the changes -- that is, does
I wonder whether the job of a manager is not so much to manage the change process as to deal with people's genuine fears. So remember: don't underestimate the emotional impact that change has on people, don't ignore people's fears, don't lie or tell half-truths and do communicate and listen ad infinitum - you can't do too much of it." (Tyler, 2007) This is confirmed in the work of F.
Change Management Change as a dynamic process The adopted approaches in the development of change process The elements of the change management models The Measurement Constructs Tool Components of the constructs tool Guidelines for the Questions asked This paper discusses the concept of change management using various parameters. It does this through a development of personal management theory. The change management model is used to provide change management agents with a model that is both structured and
This is why the leader and his team must be selected before this step. Establishing the timeline of the process is in direct connection with the previous step. 4. Identifying the need or desire for change requires management skills like analyzing and organizing. Identifying and evaluating the effects of change require strong analysis skills, combined with the ability to forecast the development of business processes. Evaluating the climate for change
They will look to the leadership for answers. The articulation of a formal case for change and the creation of a written vision statement are invaluable opportunities to create or compel leadership team alignment" (Jones et. all, 2004). Furthermore, there are three steps that must be followed in order to be successful with applying this principle: Confronting reality and articulating the need for change, in order to convince each individual that