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Managing Conflict Through Communication
Why is Creativity Important in Conflict Management?
Creativity is important in conflict management for a variety of reasons. The most important of these reasons is that it helps conflicts come to equitable, mutually beneficial conclusions much more quickly when creativity is used. Most of us are conditioned to go on the defensive when handling conflicts. This always puts us in an adversarial position to the other person and them to us. If both parties in a conflict are in adversarial positions, they will have a hard time coming to a pleasant conclusion to the conflict. Each will be pushing the other to give in, which will only create feelings of resentment on both sides. Either one party will give in and feel angry about it, or neither will give in and the relationship between the two parties will be damaged or broken. Neither is a good outcome.
However, if creativity is used in conflict management, things can be much different. A creative person will look at all possible angles of the conflict and will choose possible solutions that are "outside the box." The creative person won't see a conflict as defensive, but as an open channel for communication and a better understanding of each other. There will be no pushing to get his or her side to be victorious. Instead, there will be communication that is meant to help both parties come up with a solution to their conflict that benefits them both.
The creative person will invite the other party into an open dialogue of potential solutions to the problem, some of which may be unconventional, but will work. By putting both minds in the conflict together to come up with a solution that both can live with, it shows the other party that their adversary cares about them and their position, and so that person will be more willing to cooperate in coming up with an equitable solution to the problem. It can even be fun brainstorming different solutions. When the solution is achieved, the relationship is usually the stronger for it.
It is not that managers do not see the benefit in conflict that they eschew it; it is that conflict is high-risk and can have significant negative externalities, some of which linger with the organization for a long time. Managers are less enthusiastic about conflict because they are taking into account a longer time frame and the totality of externalities, which makes their views a reflection of better information
Written communication in the workplace comes in many forms, the most commonly used is memos and proposals or special reports (Beck, 1999). One manner in which written communication can be used is to negotiate (Neale & Bazerman, 1991). Business employees and even managers should be well versed in written communications and have a strong grasp of the skills necessary to be familiar and proficient in writing in order to express
Because unresolved conflict within teams can undermine the talents and efforts of even the most dedicated individuals, conflict resolution is an essential component of modern business management. Specific approaches to conflict resolution generally consist of strategies intended to prevent conflict preemptively and strategies intended to resolve conflicts after they arise. As a rule, eliminating conflict prospectively is more effective and more efficient than resolving conflict after it emerges. Generally, once
This naturally tends to exacerbate the tension and increase the potential for conflict; as with many competing visions and views there are bound to be differences of opinion and consequently conflict between different individuals." As a result many people in many organizations are forced to invent their own corporate vision. When you have different versions of goals, direction, and values among different individuals and groups, you increase the probability
15. I see teachers tease students. 16. I tease other students. 17. I see students hurting others physically. 18. I hurt others physically. 19. I hurt others emotionally. Academic Skills: 20. I am interested in coming to school. 21. I am a good listener. 22. I am involved in extra-curricular activities. 23. I do my homework. 24. I get good grades. 25. Adults listen to me. Loneliness: 26. I am lonely. 27. I feel lonely when I'm at school. Emotional Expression: 28. I share my feelings
Conflict Management Conflict resolution, conflict management, and mediation are essential components for the success of an organization. Given the diversity of the workplace and the varying needs of individual organizations, developing an approach to conflict management can be tricky. The three articles: Work 911's "Organizational Conflict: The Good, the Bad, and the Ugly," and Tim Hicks' "What Is Mediation And How Does It Fit Into The Workplace?" And "Steps for Setting