Others involve actual physical injury resultant from the crime or even an attempt at apprehending the criminals themselves will obviously cause a delay. By Police offering a citizen's action forum, and/or a community based anti-crime program, many of these issues could be resolved so that response time is faster. Police do need to screen calls for service and analyze whether or not they are discovery crimes or involvement crimes, as well as many other particulars. This is where the importance of police phone operators comes into play and is elaborated upon in the article, Calling the Cops Police Telephone Operators and Citizen Calls...

There are simple information calls that need to be screened out as well as prioritizing the calls in order of importance. Errors can occur here and better training and higher rates of pay would help to secure more qualified personnel.
Works Cited

Atunes, G. & Scott, E. (1981)., Calling the Cops Police Telephone Operators and Citizen Calls for Service. Journal of Criminal Justice, Vol. 9, pp. 165-17

Spielman, W & Brown, D (1984). Calling the Police, Citizen Reporting of Serious Crime.

United State Department of Justice

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