Novice Manager Please Answer These

¶ … Novice Manager Please answer these Questions: Using organizational behavior modification, discuss how to change Tammy's behavior concerning paperwork. Organizational behavior modification is the study of individuals themselves interacts within larger systems. Tricia focus is implementing new behaviors within her retail store to accomplish a main objective which is to treat everyone equal giving each assistant a duty to ensure they company runs smoothly.

However, Tricia has noticed that Tammy's paper is not being accurately filled out without error; in this case it is mathematical which hinders on the orders for the company. Tricia has stressed to Tammy about the organizational culture of the company: working values, beliefs, and expectations and attitude shared by all assistants.

Beyond emotional labor, is addition to requiring her employees to be attentive to a customer's needs at all times, requiring them to display the actual emotion of being eagerly attentive to a maximum pitch is emotional labor which Tricia doesn't feel she sees in Tammy. Tricia has put forth positive reinforcement with Tammy, however this has not corrected the issue with the paper work.

Tricia could sit on day with Tammy going through the necessary steps of inputting mathematical figures into her paper and overseeing that errors are not being made. She could provide Tammy with an easier method for the paper work, and have another assistant over look the paper for errors, working as a team. 2. Using equity theory, discuss the equity comparisons made by Tricia, Lori, and Tammy. Equity theory stresses the importance of striking a balance between employee inputs and outputs.

Tricia knew right away she needed a plan for the store, which would be to give each assistant a duty, making everyone important and equal in order for the store to run smoothly. Amy was the most amicable and easiest to get along with. She did not have much -- confidence and was not at all assertive. She wanted the store to run smoothly, and wanted everyone to like her. She always performed her best without errors, and always did the paper work correctly.

Tammy was older and more resistant to learning and trying new things. She struggled with her paper work, and getting along in the new environment. Lori was efficient, and Tricia made her "right-hand" person and consulted with her whenever there was a problem. With each new assistant Tricia made sure to give each one important task, and to feel equal across the board. This worked beautifully with the new team, and everyone got along, and most importantly the store ran efficiently. 3.

How does Tricia's attitude toward the situation, her coworkers, and herself influence her motivation? Use expectancy theory to determine what relationship would be most affected (effort-to-performance, performance-to-outcome, or reward valence). Tricia the new store director, and her three new assistants are on a mission to restructure the store. Each assistant was given a task, and a job, which made the retail store run more effectively. There was structure, organization, and a peaceful work environment about the four ladies.

Tricia held daily contest, making it fun to come to work, showing more motivation with the sales going up. Performance -- to-outcome was most affected. When all four ladies where on the same page, working to achieve a goal, and having team members who were more like family made everyone want to work, this created motivation within the team members. Sales started to go up, production was seen on the sales floor, and organization in the back room with retail made it possible to locate items for the customer. 4.

Using the 5 different styles of reacting to conflicting (avoiding, forcing, accommodating, collaborating and compromising) analyze the behavior of Tricia, Lori, Tammy, and Amy. In the beginning Tricia was very accommodating to the new assistants. She would collaborate with the assistants Lori, Tammy and Amy daily, and with all three once a week, and even would go to dinner with the team once a week. When there was an issue with the store window props Tricia compromised with the two ladies so their time and efforts would not be wasted.

At the end once Tricia made the announcement that she was leaving the retail business to go back to school, the mood shift.