Organizational Change Managing Change Organization. Provide A Essay

Length: 4 pages Sources: 10 Subject: Computers/Internet - Wireless Type: Essay Paper: #35734590 Related Topics: Anger Management, Change Management, Organizational Design, Acceptance
Excerpt from Essay :

Organizational Change

Managing Change Organization. Provide a significant change place a major organization, compare contrast established change management models/frameworks implementation phase common lessons learned.

Managing change in the organization: Best Buy

One of the most recent successful changes to be implemented at a major organization is that of the technology company Best Buy's shift to a results-only workplace (ROWE). In the ROWE model, workers are judged solely on their output, not on how many hours they log at the company headquarters. This is a complete shift from the previous organizational culture and the way of valuing employees at Best Buy before ROWE was implemented. Before, workers were encouraged to pride themselves about how early they came in to the office and how late they stayed. Today, measurable output alone is how workers are valued. "Employee productivity has increased an average of 35% in departments covered by the program," and the implementation of ROWE "has forced managers and employees to be really clear about what needs to be accomplished" (Brandon 2007).

Organizational change management model 1:

Seven phases model (Grover & Kettinger, cited in Major change frameworks and models, n.d., DePaul University)

Strategy linkage

Before ROWE was implemented, Best Buy was in a quandary -- its best managers were leaving, particularly women, because of the difficulty of creating an effective work-life balance. Additionally, all employees -- male and female -- were reporting high levels of burnout. "Two managers -- one in the properties division, the other in communications -- were desperate. Top performers were complaining of unsustainable levels of stress, threatening business continuity just when Best Buy was rolling out its customer centricity campaign in hundreds of stores" (Smashing the clock, 2006, Businessweek). The solution was found partially through ingenuity, partially through technology: "wireless...


The new model was to judge workers on output, whether the work was done on-premises or on a laptop at a child's soccer game.

Change planning

Changing the workplace culture came slowly. "Managers in the old mental model were totally irritated" (Smashing the clock, 2006, Businessweek). Instead of coming in a top-down fashion, change was implemented division by division, beginning with the initiative of the two mid-level managers. However, as the greater productivity of ROWE divisions became evident higher-level managers began to take note.

Process pathology

To ensure that the new change would be accepted, the old pathologies of the former system were documented, and the ways in which the new system alleviated those pathologies were also chronicled. For example, "voluntary turnover among men dropped from 16.11% to zero" (Smashing the clock, 2006, Businessweek). Despite the fact that ROWE was in sharp contrast to the previously existing workplace culture, it was difficult to quibble with success. "Offices encourage the wrong kinds of habits, keeping people wrapped up in a paper, pre-wireless mentality as opposed to pushing employees to use technology in the efficiency-enhancing way it was intended. Offices also waste space and time in an age when workers are becoming more and more place-neutral" (Smashing the clock, 2006, Businessweek).

Social re-design

The most difficult aspect of ROWE was changing the workplace culture. Many workers, particularly older workers, insisted that face-to-face interactions at corporate headquarters were essential, and resisted ROWE. The original managers that implemented the program oriented the workers to the ROWE commandments, made gentle fun of those who were obsessed with face time, and made a case for the fact that ROWE enhanced rather than inhibited overall productivity. They created what came to be known as the thirteen ROWE commandments. "No.1: People at all levels stop doing any activity that is a waste of their time, the customer's time, or the company's money.…

Sources Used in Documents:


Brandon, John. 2007. Rethinking the time clock. CNN. Available: [27 Jun 2012]

Major change frameworks and models. (n.d.). DePaul University. Accessed: [27 Jun 2012]

Cite this Document:

"Organizational Change Managing Change Organization Provide A" (2012, June 27) Retrieved April 11, 2021, from

"Organizational Change Managing Change Organization Provide A" 27 June 2012. Web.11 April. 2021. <>

"Organizational Change Managing Change Organization Provide A", 27 June 2012, Accessed.11 April. 2021,

Related Documents
Disaster Management This Study Provides a Comprehensive
Words: 650 Length: 2 Pages Topic: Business - Management Paper #: 97459745

Disaster Management This study provides a comprehensive explanation if the aspects affecting disaster management. Through an analysis of practice and theories in disaster management, the interactions between the difference elements of disaster management are elaborated. Some of these elements include but not limited to human beings, nature, and society. The impact of recent natural disasters results demands that a new perspective regarding the subject matter is critically reviewed. Fundamentals of disaster management An

Change Management in Public Organizations Change Management
Words: 6173 Length: 20 Pages Topic: Business - Management Paper #: 93922190

Change Management in Public Organizations Change management involves an organization moving through adjustments to bring it into a different point in its development (Anderson & Anderson, 2001). Companies are almost always changing and growing, but when change management is involved these changes are calculated and they take place in a planned way. The goal is to move the company forward so that it can continue to grow and develop with the

Organizational Analysis Quality of Nursing
Words: 2150 Length: 8 Pages Topic: Business - Management Paper #: 89835528

12. Image of nursing. The image factor ensures the perception of the nurses' activity in society. An organization consistent with this factor will promote the idea that the role of the nurses is essential in the general framework of the patients' care. The nurses here are perceived as essential to the care of the patients with very special needs. The organization has not necessarily promoted this in any way, but the

Management Undercover Boss Is a Great Show
Words: 993 Length: 3 Pages Topic: Business - Management Paper #: 36530988

Management Undercover Boss is a great show for illustrating core management concepts. A season five episode features the CEO of the Larry H. Miller Company, owner of the Utah Jazz along with eighty other concerns. This episode features issues related to occupational health and safety, customer service and marketing. In the episode about Modell's Sporting Goods, a family-owned business that has been around since 1889, issues related to logistics, wages, and

Org Design My Most Recent Organization Has
Words: 843 Length: 3 Pages Topic: Business - Management Paper #: 80422944

Org Design My most recent organization has a structure that is mechanistic in nature. This is, however, conducive with the organization's business and its goals. The organization's competitive advantage lies with efficiency and economies of scale. The ability to perform routine tasks is critical to the success of this organization. The mechanistic structure allows management to determine the optimal means of performance of these tasks, and then transfer that information to

Managing the Modern Workforce
Words: 3303 Length: 10 Pages Topic: Business - Management Paper #: 94527269

Organization Behavior Managing the Modern Workforce Grade Course Date Here (Day, Month, Year) When an organization expands its operations into international markets, it hires individuals from different nations and cultures. These individuals are culturally diverse and need to be managed effectively. Numerous researches have been conducted to elucidate this important issue of the business world; each of them has some application for the modern management practices. Although workforce diversity is more an issue of