Just don't hire Peg Pickering to do the training. References

Ayoko, Oluremi and Charmine Hartel. Cultural diversity and leadership; a conceptual model of leader intervention in conflict events in culturally heterogeneous workgroups. Cross Cultural Management 13, No. 4 (2006). 345

Callanan, Gerard and David Perri. Teaching Conflict Management Using a Scenario-

Based Approach. Journal of Education for Business 81, no. 3 (2007) 131-140.

Donais, Blaine. Training managers in handling conflict. Canadian Reporter 20 no. 5

2007), 13-15.

Pickering, Peg. How to Manage Conflict. Franklin Lakes, NJ: Career Press, 2000.

SHAPE

Blaine Donais. Training managers in handling conflict. Canadian Reporter 20 no. 5 (2007), 13-15.

Oluremi...

Cultural diversity and leadership; a conceptual model of leader intervention in conflict events in culturally heterogeneous workgroups. Cross Cultural Management 13, No. 4 (2006). 345
Peg Pickering. How to Manage Conflict. (Franklin Lakes, NJ: Career Press, 2000), v

Gerard Callanan and David Perri. Teaching Conflict Management Using a Scenario-Based Approach. Journal of Education for Business 81, no. 3 (2007)131-140.

Problem

Problem3

Problem1

This is an example of one of the drawings in Pickering's book. "The problem might be part of the big picture, as in #1. Possibly the conflict is only one aspect of the "big picture," as in drawing #2. At other times, the conflict is not related to the "big picture," as in drawing #3. Where the…