- Words: 4085
- Length: 15 Pages
- Topic: Business
- Paper #: 79209404
The Help Desk has grown from being a stand-alone service strategy to one that is leading many organizations to support a multi-channel and in some instances, multi-channel based approach to delivering service.
Examples of TBSS options across different service industries include on-demand service and support through guided solution applications on websites, guided help on telephone systems, (ATMs), electronic kiosks for baggage check in or a boarding pass at airports as