Training Project Director Training Project Manager

Re:

Training Project Implementation and Troubleshooting Strategy

Previous training projects provided this department have exceeded their projected budgets, expected timelines, wasted resources, and failed to meet client expectations. To address those issues, the following project implementation and troubleshooting strategy has been formulated and is hereby being proposed for approval by Management. In principle, it is designed to:

(1) Identify, analyze, and report any unplanned changes considered necessary;

(2) Evaluate project quality accurately and prior to delivery,

(3) Establish procedures sufficient to effectuate and continually monitor change-control issues; and (4) Document and communicate any identified problems in connection with the ability of any project to meet its stated performance and quality objectives.

Training Project Implementation and Troubleshooting Strategy

Situational Overview

In the past, some of our training projects have been plagued by various problems in their implementation phase. Specifically, projects have undergone substantial changes shortly before being delivered to clients; in some cases, service delivery components were changed ad hoc in the field, during their delivery. Many of those changes were necessitated by the failure of project management teams to anticipate particular or idiosyncratic needs of individual clients or the venues and audiences involved. In some instances, those particulars could have been identified or anticipated and rectified prior to service delivery, relying on information supplied by the clients in advance. On other occasions, the project management team failed to conduct adequate quality testing prior to the delivery of services to clients, relying excessively on after-the-fact evaluations instead.

As a result, opportunities to ensure the highest quality of services delivered...

Clearly, there is a need to establish operational testing procedures capable of identifying the need for program delivery changes prior to service delivery and to document and communicate any identified problems in connection with the ability of any project to meet its stated performance and quality objectives prior to delivery instead of after delivery.
Identification, Analysis, and Reporting of all Necessary Unplanned Changes

In principle, procedures are required to enable project management teams to identify all foreseeable potential needs for changes to programs and services delivered long before the delivery phase. At a minimum, those procedures should provide a system for reviewing the specific needs of individual clients, along with all relevant potential issues, including but not limited to the size and makeup of audiences, the nature and size of venues, and any idiosyncrasies in relation to personnel and physical facilities.

After the identification of potential issues that could necessitate changes in the field, the options for change should be identified and analyzed well in advance of service delivery so that the service delivery team is equipped and as prepared as possible to deliver the highest quality of services to clients. The goal of this element of the project implementation and troubleshooting strategy is to ensure that no needs for changes remain unidentified prior to service delivery that could have been identified prospectively.

Accurate Evaluation of Project Quality Prior to Service Delivery

In principle, procedures are required to enable project management teams to conduct various levels of dry runs and full dress rehearsals of all services prior to their delivery to clients. This process involves various levels of running through every service module intended for delivery both in general, as…