References:
Bhatnagar, S.C., 2004, E-government from vision to implementation: a practical guide with case studies, SAGE, ISBN 0761932593
Boston, J., 2001, The challenge of evaluating systemic change: the case of public management reform in New Zealand, Learning from International Public Management Reform, Vol. 11
Davies, L., Wright, K., Price, C.W., Experience of Privatization, Regulation and Competition: Lessons for Governments, Economics and Social Research Council, ISSN 1745-9648
Fortin, Y., van Hassel, H., 2000, Contracting in the new public management: from economics to law and citizenship, IOS Press, ISBN 158603037X