Managing Quality across Various Health Care Setting

Introduction

It is an honor to be able to lead this lunch-and-learn session in order to discuss how to effectively manage quality across various Health Care Settings. I come from a background in healthcare administration, which has developed my understanding of the importance and complexity of this topic. My career has also included work directly on the front lines of health care and a managerial role, both experiences that have taught me practical tips for ensuring the highest levels of quality in all aspects of patient care. This afternoon I look forward to sharing these tips with you, along with some useful insights into health care management that Ive gathered over the years.

Agenda

The focus of todays lunch-and-learn session is on:

the Continuum of Care.

During this session we will explore where a physician practice and hospital falls on the continuum and then analyze a peer-reviewed article that discusses this.

We will also dive deeper into care quality and go over how physician practices maximize patient care quality to return them to the highest level of function.

This could include maximizing value-based reimbursement, providing positive patient experience, or maintaining operational efficiency while understanding analysis from a peer-reviewed article.

Lastly, we will discuss an operational approach to best suit the objectives being discussed throughout the day.

Continuum of Care

Overview

Physicians' practices and hospitals exist on a continuum that spans the full range of patient care, with primary care physicians often at one end of the spectrum providing frontline medical services and acute hospital services located at the opposite end. Primary care service can include general check-ups and chronic disease management, while hospital services tend to focus on complex or advanced medical issues that require an inpatient stay. Between these two ends of the continuum are specialists' offices where particular areas of expertise are concentrated, and urgent care centers provided for cases falling between the previously described categories. Thus, the continuum of patient care caters to different levels and types of healthcare needs across a broad spectrum, allowing patients to receive the most appropriate and comprehensive level care whenever needed.

Further Reading

Wang, H., Xie, H., Qu, Q., Chen, W., Sun, Y., Zhang, N., ... & Yu,...…performance?.Health Care Management Review,44(3), 256-262.

This article shows that physician leadership has a significant positive impact on all three areas with increases in satisfaction scores and measures of operational efficiency as well as improved financial performance.

Conclusion

The lunch-and-learn session focused on three core themes: continuum of care, care quality, and operational approach. These topics are integral to providing sustainable and effective patient care that meets the standards of exemplary medical services. Specifically, establishing a continuum of patient care requires coordination between doctors, nurses and support staff for seamless delivery of healthcare resources dependent upon a patients health condition over time. Increasingly emphasizing care quality involves understanding a patients personal needs and desires to ensure they leave with the best possible treatment plan. Finally, an operational approach helps ensure all personnel responsibilities are clearly defined and conducted in an efficient manner by employing effective solutions like workflow automation or resource optimization with minimal disruption to existing hospital operations. By bringing together these core concepts as part of our discussion today, we have highlighted the need for dynamic thinking when striving towards improved patient outcomes and healthcare delivery…