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Theories Of Marketing Communications Literature Review Chapter

Channel Comparison It is highly important for marketing and communication specialists to be able to ascertain which media channels are the most effective for communicating with potential customers. To that end, Peter Danaher and John Rossiter's journal article, Comparing perceptions of marketing communication channels, should be read with extreme interest, as the author's undertook a fairly lengthy, well researched study project to compare a range of attributes for both traditional media as well as for emergent, technology-based media, which are vying for modern consumers' attention (Danaher & Rossiter, 2009). Additionally, the study determined whether traditional or emergent media was more effective in engaging customers, and whether or not senders of advertising information had accurate perceptions about the receivers' thoughts on the communication channels used to convey their advertising messages. A number of valuable findings were uncovered during the research, which revealed that despite the near ubiquity of emails and text messaging (Barwise and Strong, 2002), traditional media channels such as conventional mail, radio,...

Despite there being 11 communication channels involved in a survey, participants were only able to respond to three due to limitations in the length of time during which the survey was conducted.
The options selected during this initial qualitative survey were then used to compile a list of 14 attributes to describe the 11 channels. The limited amount of choices of communication channels therefore circumscribed the list and amount of attributes, as well.

Due to a lack of funding, the authors were not able to present commercials through each media channel, which…

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Bibliography

Barwise, T.P. And Strong, C. (2002), "Permission-based mobile advertising," Journal of Interactive Marketing, Vol. 16, Winter, pp. 14-24.

Chandon, P., Morwitz, V.G. And Reinartz, W.J. (2005), "Do intentions really predict behavior? self-generated validity effects in survey research," Journal of Marketing, Vol. 29, April, pp. 1-14.

Danaher, P and Rossiter, J 2009, 'Comparing perceptions of marketing communication channels', European Journal of Marketing, vol. 45, no. 1/2, pp.6-42.

Smith, A.K., Bolton, R.N. And Wagner, J. (1999), "A model of customer satisfaction with service encounters involving failure and recovery," Journal of Marketing Research, Vol. 36, August, pp. 356-72.
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