Trust and Transparency Literature
"The transparency power nexus -- observational and regularizing control" by Flyverbom et al. is an article that considers the organizational importance of transparency in relation to power. Specifically, the article seeks to understand the relationship between transparency and power, and finds that essentially this relationship is facilitated by transparency acting as a means of control within an organization. Various ways that management can utilize transparency as a control are identified and explored.
"Electronic customer relationship management: opportunities and challenges of digital world" by Rad et al. (2015) analyzes some subtle issues of transparency that are prevalent when utilizing CRM (Customer Resource Management) systems in organization's general information technology infrastructure. Many of the challenges involve integrating data between sources and issues of transparency that occur while doing so. The benefits include better customer interaction and communication.
"Designing sustainable work systems: the need for a systems approach" by Zink (2013) considers the notion of corporate responsible and questions of transparency as related to the conception of long-term sustainability. The author poses the notion that these issues of sustainability can be readily addressed by ergonomic systems. In propagating this notion, he examines the relevance of ergonomic systems and supply chains, among...
Specifically, the author analyzes empirical evidence gained from attorneys to denote how boundaries are erected and altered in both workplace and non-workplace settings. Moreover, the impact on relationships that boundary setting produces is also examined.
"The effects of mutual trustworthiness between labour and management in adopting high performance work systems" by Kim et al. (2015) evaluates various factors of trust in relation to high performance work systems. One of the critical facets of this article is that it deconstructs the notion of trust into three stratifications including integrity, ability and integrity. Utilizing dryadic survey data, it indicates that that mutual trustworthiness between management and laborers is essential for high performance work systems.
"Fundamentals of systems ergonomics/human factors" by Wilson (2013) examines critical issues of human behavior -- some of which are inherently related to trust -- in terms of systems and systems management. This article defines the specific characteristics existent for systems, and identifies decidedly human elements of them. Such human elements pertain to professional effort in organizational systems, a holistic approach, and context concerns,…
