Trust and Transparency Literature
"The transparency power nexus -- observational and regularizing control" by Flyverbom et al. is an article that considers the organizational importance of transparency in relation to power. Specifically, the article seeks to understand the relationship between transparency and power, and finds that essentially this relationship is facilitated by transparency acting as a means of control within an organization. Various ways that management can utilize transparency as a control are identified and explored.
"Electronic customer relationship management: opportunities and challenges of digital world" by Rad et al. (2015) analyzes some subtle issues of transparency that are prevalent when utilizing CRM (Customer Resource Management) systems in organization's general information technology infrastructure. Many of the challenges involve integrating data between sources and issues of transparency that occur while doing so. The benefits include better customer interaction and communication.
"Designing sustainable work systems: the need for a systems approach" by Zink (2013) considers the notion of corporate responsible and questions of transparency as related to the conception of long-term sustainability. The author poses the notion that these issues of sustainability can be readily addressed by ergonomic systems. In propagating this notion, he examines the relevance of ergonomic systems and supply chains, among...
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