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Maintaining a timely schedule of meetings and progress benchmarks and keeping track of minutes and official correspondence, in case there is a dispute, is also valuable for logistical and legal reasons.
Creating a general managerial philosophy to deal with work teams may entail orienting employees how to improve their communication skills and deal with team conflicts. Because Tyco is an international organization, when work teams involve individuals from several countries or cultures, having a briefing on possible communication differences between low and high-context cultures may be helpful. Self-awareness is often one of the most important elements of communication. For example, the DISC personality inventory, which classifies individuals as either dominant, intuitive, steady, or conscientious types in their workplace demeanor can be administered to employees embarking upon a project together, so they gain a sense of their strengths, weaknesses, and biases, in relation to their colleagues.
Communication style awareness that is ongoing throughout the employee's tenure at Tyco, sensitivity training at orientation and through regular workshops and required courses, and instilling employees with knowledge about the different cultural and communication styles at the company is a constant educational process. This multi-tiered strategy would address the unique needs of the Tyco organization, specifically its diversity and its need for a cohesive mission. Improving communication...
A good communicator at work, who is able to be fluent in a variety of cultures and is sensitive to interpersonal differences, is also likely to be more effective and attentive to customers.
Cultural sensitivity is also important in ensuring that the company is compliant with EEOC (Equal Opportunity Commission) regulations, anti-harassment, and equality-related legislation. Workers from abroad must understand the company's commitment to such issues, while American workers must learn how to negotiate their own cultural differences with international staff members. Training must not merely be generalized, although orientation and company-wide materials may be general about cultural and regional differences: each work team must engage in specific icebreaking activities to allow for constructive dialogue and to create effective strategies of dialogue so that conflict between members is productive, rather than counterproductive.
References
Careers and Jobs. (2010). ADT. Retrieved February 14, 2010 at http://www.adt.com/about_adt/careers/
Careers. (2010). Tyco Fire Suppression & Building Products. Retrieved February 14, 2010 at http://www.tyco-fire.com/index.php?P=careers&B=
Tyco: Our businesses. (2010). Retrieved February 14, 2010 at http://www.tyco.com/wps/wcm/connect/tyco+our+business/Our+Businesses/Overview
Business Ethics Introduction (Summarize the overall viewpoint of the author, and discuss the major issues presented in the case.) In the case, the author is showing how Dennis Kozlowski and Mark Schwartz were at the top of an elaborate scheme to defraud Tyco. This was accomplished by talking about how their troubles began based upon Kozlowski's desire to avoid paying taxes on artwork in New York State. As the investigation expanded, the
Nature of Leadership What are some guidelines for exercising authority? Reward Power? Coercive Power? As a result of the various financial scandals over the last decade, like Enron, Tyco, and WorldCom, leadership authority is under scrutiny. Gaining trust and recruiting employees who share in the mission and vision of the company is at the forefront of exercising authority. According to Peter Drucker, in an interview with Forbes Magazine, successful leaders must make
Leadership is defined as the procedures that individuals use as authority over others to achieve an objective. The action also provides direction in a manner that makes an organization more coherent and cohesive. Three-Skill Approach This approach refers to three skills including human, technical, and conceptual, which form the fundamental personal skills required in leadership. Technical skills involve proficiency in and knowledge about some defined activities or work. It includes analytical ability,
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