¶ … value drivers as it pertains to Customer
Service. Not all eight-value drivers pertain to or are affected by the customer service force and therefore, the paper will only discuss where the value drivers are applicable to customer
Service. The value drivers are as follows:
External Cultural Values
Organizational Cultural Values
Individual Employee Values
Third - party Value
The paper will also discuss the recent labor issues Wal-Mart was facing and the paper will apply and explain where applicable any or all of the eight value drivers.
The external cultural values and their consideration is really important for the authorities of the Wal-Mart to consider because these issues are directly related to the customer services, if the organization wants to maintain a healthy relationship with the customers then they have to consider these cultural values. The external cultural values helps the organizational authorities to understand the various aspects of the other cultures and the authorities can keep in view the relative demands of the customers who belong to different cultures and after implementing the strategies of external cultural values the organization would better understand the customer and their demands and will try to fulfill their requirements.
"Review of the organizational culture literature makes it clear that (1) culture is essential for both successful organizational change and maximizing the value of human capital (2) culture management should become a critical management competency, and (3) while the right culture may be a necessary condition for organizational success, it is by no means a sufficient condition. An important challenge for managers is to determine what the most effective culture is for their organization and, when necessary, how to change the organizational...
The understanding of such culture will help the organizational authorities to provide useful resources for the employees. The maintenance of a successful climate in organization will increase the productivity of the organization and the customers will be provided with the best of services.
Individual employ values and the consideration of these values are also necessary in order to provide effective services to the customers. If the employees will be looked after and nurtured by their employers then they will give their hundred percent results and will try to fulfill the customer's needs and demands.
"The customers of the 21st century will continue to present a vast array of challenges and opportunities. However, these challenges and opportunities are unlikely to be as apparent and as stationary as in the past. Understanding the customers of the future will definitely require hitting a moving target!"
Customers' values are one of the most important and essential drivers as far as customer services are concerned. After understanding the importance and value of customers, the organizational authorities would try to include effective methodologies and strategies in order to fulfill the relative demands and needs of the modern customers.
Suppliers are also considered as an important part of the customer services, these suppliers helps the organizational…
The real estate concept is very different in Great Britain. It consists of a system of bidding and auction. Still this obstacle did not stop Countrywide's management from seeing a wave of change. Many other companies had already seen Great Britain as an entry point into the rest of Europe. These success stories are Safeway, Wal-Mart and Pizza Hut to name a few. The means to acquiring a ready-made
Drivers for organizational change are codified into internal or external factors. Each of these stratifications has a different set of features -- significantly, these features appear to be antipodes of one another. However, these features largely provide the setting for the context of the actual change that takes place within an organization, since these features indicate specific problems that change addresses. Internal drivers for change within organizations pertain to factors that
The luxury brands in this age of fierce and intense competition perceive and believe that the conventional methods of advertising and promotion are only an itinerary that creates the knowledge and awareness amongst the consumers. Nevertheless, targeted marketing (that represents the emotional driving force) is becoming the primary and fundamental aspect of concern that many of the brands are focusing in order to create emotional engagement with the consumers that
drivers endure a multitude of work-related health issues due to the nature of their work. They drive consistently long hours. They must be weary of potential accidents, and do not receive high pay. This can lead to a higher than normal employee turnover rates, which lends to a lower quality of service for customers. Researchers have aimed at aimed at identifying what specific work-related health problems plague bus drivers. Research
The corporation or seller could benefit by developing marketing strategies prior to consumer reviews being available online. Seller Response to Novice and Expert Consumers Before allowing consumers to post product reviews on a corporations or sellers website, the seller should consider the size of the segments of expert consumers and novice consumers. For example, the seller may benefit from selling certain products if a significant number of expert consumers exist, especially
Health Staff the Allied health care staffing agency is a staffing agency that focuses on the niche of the nursing jobs within the healthcare industry in Chicago The Allied healthcare staffing agency works to recruit registered nurses belonging to all medical Specialties, Practical Nurses that are licensed also called LPNs, Nursing Assistants that are certified also called CNAs and Specialists from the allied health sciences. These professionals would be hired both from