Recovering from a Social Media PR Disaster: A Critique
This paper critiques Zachary Sniderman's Mashable article "How to Recover from a Social Media PR Disaster," which examines real-world cases of social media missteps by brands and public figures. The critique evaluates Sniderman's classification of five types of damaging social media "slips," assesses the credibility of his examples—including tweets by Chrysler, Aflac, and former Congressman Anthony Weiner—and challenges his claim that a hacker attack is the easiest PR crisis to recover from. The paper also affirms Sniderman's core advice: respond quickly, own mistakes honestly, and build a long-term record of professionalism.
- Introduction: Social Media Missteps and Damage Control: Framing Sniderman's article and its relevance
- Sniderman's Examples and Their Credibility: Evaluating corporate and political social media blunders
- Five Types of Social Media Slips: Sniderman's five-category classification of damaging posts
- The Hacker Threat and Its Recovery Challenges: Challenging the claim that hacking is easiest to recover from
- Owning Mistakes and Responding Quickly: Speed and honesty as core crisis communication principles
- Conclusion: Accountability Across All Media: Connecting social media crisis response to broader accountability
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What makes this paper effective
- The paper engages critically with a specific source, alternating between agreement and disagreement in a structured way that demonstrates independent analytical thinking.
- The hacker scenario using a fictional dairy company is a concrete, original example that effectively illustrates the paper's main counterargument against Sniderman.
- The tone is appropriately assertive — the writer pushes back on Sniderman's claims without being dismissive, which models balanced academic critique.
Key academic technique demonstrated
The paper demonstrates source critique — a technique in which a student evaluates not just the content of a source but the logic, consistency, and credibility of its arguments. The writer identifies where Sniderman makes strong points and where his reasoning is flawed, using original hypothetical examples to support the critique. This is more sophisticated than simple summary and is a foundational skill in undergraduate-level media and communications writing.
Structure breakdown
The paper opens by framing Sniderman's article and its relevance, then works through the article's examples roughly in order, offering commentary at each stage. It builds toward its strongest counterargument — the hacker recovery claim — before closing with areas of agreement and a brief conclusion tying crisis communication back to broader principles of honesty and accountability.
Introduction: Social Media Missteps and Damage Control
Zachary Sniderman's Mashable article "How to Recover from a Social Media PR Disaster" lists several instances in which social media posts have not gone the way they should, or have in fact turned out to be a negative experience — for the reader, and hence for the person or organization that posted the content. This paper reviews and critiques the social media cases featured in the article, and offers opinions on the validity and credibility of the narrative Sniderman provides.
How to launch damage control when a tweet or a Facebook post turns out to be in poor taste — or worse — is a very valuable theme in a digital world where too many participants are thoughtless, rude, or simply incompetent. The old adage "Think before you act" seems to have gone the way of the handwritten thank-you note sent by post. Sniderman has the right idea in attempting to give those who post stupid, cruel, or embarrassingly awkward messages and images a way to make amends.
Works Cited
Sniderman, Z. (2012). HOW TO: Recover from a social media PR disaster. Mashable. Retrieved March 12, 2014, from http://www.mashable.com.
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