Starbucks Mission Statement: Strategy and Brand Values
This paper examines how Starbucks, under the leadership of chairman Howard Schultz, has pursued a comprehensive growth strategy aligned with its core mission statement. The paper discusses the company's commitment to delivering an authentic customer experience, expanding its global store presence, and fostering a healthy internal work environment. It also explores Starbucks' employee development initiatives, such as the Coffee Master program, and its embrace of diversity as a central business value. The analysis demonstrates how the company's planned activities correspond to its stated mission of being the premier purveyor of the finest coffee while upholding uncompromising principles.
- Introduction: Schultz's strategy to grow Starbucks' sales and brand
- Mission Statements and Implementations: Mission alignment with expansion and employee programs
- Employee Culture and Diversity: Quality standards and diversity as core business values
- Conclusion: Brand experience aligned with original company mission
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What makes this paper effective
- The paper consistently ties concrete company actions — such as the Coffee Master program and store expansion targets — back to Starbucks' formal mission statement, demonstrating alignment between strategy and stated purpose.
- Direct quotations from primary sources, including the Starbucks official website and a Business Week article, are used to substantiate claims rather than relying solely on the writer's assertions.
- The paper maintains a clear analytical thread: it establishes the mission, shows how operational decisions reflect it, and draws a conclusion about overall brand coherence.
Key academic technique demonstrated
The paper demonstrates the technique of mission-strategy alignment analysis — evaluating whether a company's observable behaviors and programs are consistent with its formally stated objectives. By quoting the mission statement directly and then mapping specific initiatives (employee satisfaction, diversity programs, product quality standards) to those stated principles, the writer shows how to conduct a structured organizational analysis using primary and secondary sources.
Structure breakdown
The paper opens with a brief introduction establishing the company's strategic direction and leadership. The main body, organized under "Mission Statements and Implementations," covers sales projections, store expansion, employee programs, diversity initiatives, and quality standards. A short conclusion synthesizes the findings by affirming that company activities align with the original mission. The structure is straightforward and appropriate for a short analytical business paper.
Introduction
Starbucks chairman Howard Schultz has undertaken a mission to accomplish the planned and expected endeavors of the company, pursuing a comprehensive strategy aimed at developing all aspects of the business. The company has worked to increase its sales targets, exploring and improving its marketing and customer service practices in the process. Starbucks has sought to serve customers in the best possible way, introducing different items — including confections — to broaden its offerings. The quality of the brand and its services has improved, and the company has worked to present its products in a sophisticated manner designed to attract customer interest. One notation associated with a particular product captures this approach well: "topped with whipped cream and a dusting of toffee sprinkles, Starbucks' version of this traditional delicacy is a luxurious tasty treat" (Burt, 2007).
References
Burt Helm. "Saving Starbucks' Soul." Business Week. April 9, 2007.
Official Website of Starbucks: www.starbucks.com.
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