Subway Job Analysis: Sandwich Artist and Store Manager
This paper presents a job analysis for two positions at Subway restaurants: Sandwich Artist and Store Manager. Drawing on an episode of Undercover Boss featuring Subway's Chief Development Officer, the analysis was conducted using a combination of employee surveys and one-on-one interviews across multiple Subway outlets. The paper provides complete job descriptions for both roles, detailing minimum qualifications, required duties, and physical and mental requirements. It concludes by comparing the two descriptions and noting their compliance with federal disability accommodation laws, while explaining why the Store Manager role emphasizes strategic and decision-making skills over physical task requirements.
- Introduction and Methodology: Survey and interview methods used for analysis
- Job Description: Subway Sandwich Artist: Qualifications, duties, and physical requirements
- Job Description: Store Manager: Management role qualifications and responsibilities
- Conclusion: Comparison of roles and legal compliance
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What makes this paper effective
- The paper presents two parallel job descriptions in a clear, structured format that makes direct comparison straightforward for the reader.
- It grounds its methodology in recognized HR practices, combining surveys and interviews across multiple locations to improve accuracy and reliability.
- The brief conclusion ties both descriptions together by noting their shared legal compliance regarding disability accommodations and explaining the rationale for differences between the two roles.
Key academic technique demonstrated
The paper demonstrates applied job analysis methodology — the systematic process of gathering, documenting, and evaluating information about job content, context, and requirements. By combining quantitative (questionnaire) and qualitative (interview) data-collection methods, it illustrates a mixed-methods approach appropriate for producing accurate and legally defensible job descriptions.
Structure breakdown
The paper opens with a methodology section explaining the data sources and analytical procedures used. It then presents two formatted job descriptions — one for Sandwich Artist and one for Store Manager — each covering reporting structure, minimum qualifications, required duties, and (where applicable) physical and mental requirements. A short conclusion compares the two descriptions and addresses legal and strategic considerations. Three academic references in APA format are included.
Introduction and Methodology
The two job positions analyzed in this paper — Sandwich Artist and Store Manager — were selected based on an episode of Undercover Boss in which the Chief Development Officer of Subway goes undercover to work at one of his own Subway outlets. The job analysis was carried out using an amalgamation of both surveys and interviews. A job analysis questionnaire was distributed to relevant employees to extract information about the kind of work they perform on a regular basis. In addition, one-on-one interviews were conducted to gather more detailed feedback on questionnaire responses and to determine whether any amendments were required to the job descriptions (Iamratanakul, Sorakraikitikul, Siengthai, & Dimmitt, 2010). The job analysis procedures were carried out at multiple Subway outlets in order to ensure the accuracy of each job description. The job descriptions for the two positions are provided below.
Job Description: Subway Sandwich Artist
Position: Sandwich Artist
Reports To: Store Manager
Note: If you believe you have any disability that may create a hindrance to your job performance, please disclose it beforehand so that reasonable arrangements can be made to accommodate your needs. You are not, however, required to disclose any disability that does not impact your performance or efficiency on the job.
Minimum Qualifications:
Candidates must hold a high school diploma and, for non-native applicants, provide proof of English proficiency. Experience in the fast food industry is a plus but is not mandatory. Candidates must also demonstrate the ability to handle workplace pressures and meet targets, manage on-counter customer complaints with patience, and operate necessary equipment and tools such as cash registers and slicers.
Required Duties:
The Sandwich Artist is responsible for the effective management of the cash register, accurate handling of money, and collection of cash and other forms of payment received from customers. Additional duties include management of inventory and merchandise, keeping track of cash shortages, and maintaining store cleanliness by performing housekeeping duties and cleaning equipment. The role also requires maintaining shift records and inventory levels, communicating with customers and answering queries in a courteous and patient manner, and the ability to work independently under minimal supervision while taking prompt and relevant decisions when necessary.
Physical and Mental Requirements:
The position requires the ability to stand at a counter for up to eight hours a day, lift up to 60 pounds, perform basic arithmetic operations, and communicate in both written and oral English.
Conclusion
While the job description for Sandwich Artist is quite comprehensive, the Store Manager's job analysis does not specifically outline any physical or mental requirements (Schaper, 2004). That said, both job descriptions are in compliance with federal law, as both make accommodations for disabilities. The absence of explicit physical and mental task requirements in the Store Manager's job description may be attributed to the nature of the role: it is primarily management-oriented and demands strategic and decision-making skills rather than the tactical, hands-on requirements that necessitate defined physical and mental abilities (Nimalathasan, 2012). Understanding how job analysis informs the development of accurate and legally compliant job descriptions is essential for effective human resource management across all levels of an organization.
References
Iamratanakul, S., Sorakraikitikul, M., Siengthai, S., & Dimmitt, N. J. (2010). The relationship of perceived human resource management practices on employees' performance. International Journal of Business Strategy, 10(2), 44+. Retrieved from
Nimalathasan, B. (2012). Human resource management and industrial relations. South Asian Journal of Management, 19(4), 140+. Retrieved from
Schaper, N. (2004). Theoretical substantiation of human resource management from the perspective of work and organisational psychology. Management Revue, 15(2), 192+. Retrieved from
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