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Emotions, Attitudes, and Job Satisfaction
Emotional intelligence refers to the field of knowledge that portrays an individual's or an organization's ability to demonstrate concern, understanding and care for other people's emotions. It applies to both business interactions and individual interactions (Goleman, 2012). There is serious need to understand the psychology of those we deal with and how we can match with ours. A good emotional intelligence comes with an individual or an organization understanding itself and understanding the other people that they are in a relationship together. This paper discusses Trader Joe Company's emotional intelligence and its effects on business endeavors. The study focuses on the benefits of having an appropriate emotional intelligence program in the overall course of the business.
Organizational behavior models and productivity
Organizational behavior models postulate the need to have a good business relationship with clients and other individuals related to the business in one way…
Arnold, J. (2010). Work Psychology: Understanding Human Behavior in the Workplace (fourth Ed.). Harlow: Prentice Hall/Financial Times
Goleman, D. (2012). Emotional Intelligence. New York: Bantam Books
Luthans, F. (2011). Organizational Behavior (8th Ed.). New York: McGraw-Hill Publishing Company
Thye, S. (2014). Social Psychology of the Workplace. Amsterdam: Elsevier JAI
In a more professional setting, emotional intelligence could be stimulated through specific training programs, focused on the following:
The understanding of emotional intelligence at a deeper level
The cores of emotional intelligence, namely the development of abilities to identify, leverage, understand and manage emotions
The generation of an ability to connect emotions and messages received and to integrate them in the context of human interactions
The ability to leverage emotions, coupled with the development of skills to be used from emotional intelligence
The development of an emotional intelligence vocabulary
The development of the ability to understand and meet the emotional needs of others, or The ability to manage one's emotions in an efficient manner (American Management Association).
The implementation of such a plan to foster and develop emotional intelligence would have multifold benefits for both the employees as well as the employers. In other words, the measurements conducted at the…
Developing your emotional intelligence, American Management Association, http://www.amanet.org/training/seminars/Developing-Your-Emotional-Intelligence.aspx last accessed on November 9, 2011
What is EQ? Institute for Health and Human Potential, http://www.ihhp.com/what_is_eq.htm last accessed on November 9, 2011
motional labor is an important aspect of what people do in their jobs, as Grandey rightly points out. Also considered, though, is the regulation of emotion within the workplace, because there have been workplace shootings, cases of rage, rapes, killings, and all kinds of problems. These are rare, but they do happen, and it is believed that they will become more common in the future because society is going more global and workers are under increasing pressures today.
Grandey, a., Fisk, G.M., & Steiner, D.D. (2005). Must "service with a smile" be stressful? The moderating role of personal control for American and French employees. The Journal of Applied Psychology, 90, 893-904.
Having control is an important concept in the business world. People must be able to maintain control over themselves when they deal with other employees and with customers that may or may not be happy. As Grandey, Fisk, and…
Emotional labor and the discomfort that it can bring are discussed by Tracy. The idea of emotional labor is a relatively new one, and a lot of people still try to overlook or ignore it. However, it is not something that can be wished away. It is important to understand this discomfort so that people who need help with the work that they do and the way that they feel about that work can get some assistance. Without getting help, individuals can spiral out of control emotionally, which is an unfortunate consequence of too much dissonance and discord in a person's life. It was originally thought that these kinds of dissonance problems only happened in social and personal lives, but the business world has changed so much that these issues are starting to appear there, as well.
Tracy, S.J., & Tretheway, a. (2005). Fracturing the real-self, fake-self dichotomy: Moving toward "crystallized" discourses and identities. Communications Theory, 15, 168-195.
For most people in the business world, there is a fake self and a real self. The real self is who a person is when he or she is completely alone. The fake self is who that same person is when he or she is out there in the world, trying to cope with work, other people, and the hustle and bustle of life that so many people both loathe and take for granted at the same time. There is a way, say Tracy and Tretheway, to take the fake self and the real self, and merge them into a self that is 'real' in the larger picture of things. By doing this, there is less of a problem with feeling fake around others or feeling as though he or she has to perform in a certain way, and this can help a person feel much more meaningful and real overall, both in the business world and in his or her personal life.
The luxury brands in this age of fierce and intense competition perceive and believe that the conventional methods of advertising and promotion are only an itinerary that creates the knowledge and awareness amongst the consumers. Nevertheless, targeted marketing (that represents the emotional driving force) is becoming the primary and fundamental aspect of concern that many of the brands are focusing in order to create emotional engagement with the consumers that can provide them lasting relationships and loyalty from the consumers (Buckingham 2008).
However, looking at the perspective of the brand of Swarovski, it has been monitored that they have created a consumer-based pyramid in order to keep closely connected to the consumers' emotions and feelings. In this regard, they ensure high quality with proper detailing of the product during the manufacturing process and make the product a perfect one that can easily catch the attention of the consumers. They very…
American Birding Association 1998, Winging it: newsletter of the American Birding Association, Inc., Volumes 10-11, the Association, USA.
Baker, R 2012, 'Swarovski targets teens with new brand', MarketingWeek News, viewed September 05, 2012: http://www.marketingweek.co.uk/news/swarovski-targets-teens-with-new-brand/4000078.article
Becker, V & Taylor, JB 1995, Swarovski: the magic of crystal, H.N. Abram, Michigan
Becker, V, Langes-Swarovski, M & Le Gallais, R 2005, Daniel Swarovski: A World of Beauty, Thames & Hudson, Limited, USA.
& Severinsson, E. (2008). "Emotionally intelligent nurse leadership: a literature review study." Journal of nursing management 16(5), p. 565-77.
In an examination of other primary studies on the subject, these researchers found emotional intelligence to be a prominent feature of nurse leadership as judged by nurses. wide array of studies with highly varied aims reached similar conclusions in this general area.
shkanasy, N. & Dasborough, M. (2003). "Emotional wareness and Emotional Intelligence in Leadership Teaching." Journal of Education for Business 79(1), pp. 18-22.
study of the effect of adding emotional content to undergraduate leadership courses showed the benefits of such education on emotional intelligence levels as measured through direct tests. Individual emotional intelligence was predictive of individual success, whereas general interest in emotions was more predictive of team successes.
Barbuto, J. & burbach, M. (2006). "The Emotional Intelligence of Transformational Leaders: Field Study of Elected Officials." The Journal of Social…
A comparison of leadership styles in practical nursing situations in Finland shows how emotional intelligence compares to other leadership traits more clearly than the other studies included in this paper. The findings in regards to emotional intelligence, however, were remarkably similar, with increased motivation and cohesion the result of managerial emotional intelligence.
Wang, Y. & Huang, T. (2009). "The relationship of transformational leadership with group cohesiveness and emotional intelligence." Social Behavior & Personality: An International Journal, 37(3), pp. 379-92.
The specific components of transformational leadership capabilities, with an emphasis on emotional intelligence, are discussed in this study. Effects on groups as well as individual performance made this study a unique inclusion.
The author selects different ads to support his arguments about the different appeals. By cherry-picking from the familiar, the author invites the reader to agree, and avoids a situation where he writes over the reader's head, which could cause the reader's support for the arguments to wane.
Overall, Fowler is relatively successful. The article is not as concise as an argumentative essay should be, but in this case it is also meant as instructive. The author's tone detracts from the article, however, as it is too directly instructional. The other major flaw in the writing is that the author expends very little energy -- and only at the beginning -- presenting his case for the theoretical framework. This would have lent more credence to his case than name-dropping dozens of ads. The student reader is relatively sophisticated -- and Fowler knows this -- but the structure of the paper does…
Empathic response: “Sometimes it’s not so important that we go back and try to change things, but rather that we look forward with that same desire. Use that regret to make the rest of your life better. It’s actually a good thing to feel that way. It shows that you are aware and have developed a deeper understanding of things. A lot of people don’t attain that level of awareness.”
Empathic response: “The important thing to remember is that you’re here now and safe. You have a lot of good things in your life and your experience, for whatever reason, may have been allowed to happen to help you see things afresh. Do you ever feel like things in your life, people, places appear to you in a new light since your accident? If you do, that may be an indication that…
Implications on a Call Centre
During the last two decades Contact or call centers have emerged as the answer to cost effectiveness for all sort of businesses that require back end customer services (Boreham et al., 2007). These call centers hailing from different countries are very similar with respect to markets, offered services, structure of the organization and type of workforce. This industry has flourished very quickly but usually these call centers are about ten to twelve years old hence still in infancy. Despite the similarities that exist across the globe in standards, processes and customers; are these call centers actually catering to the emotional side of this work.
Being a repetitive task with only a set of responses most of the time with no creativity and innovation in the services process added with long hours and no formal education on the subject, do these call centers affect…
Ashforth, B.E., & Humphery, R.H. (1993). Emotional Labor in Service Roles: The influence of Identity. The Academy of Management Review, 18(1), 88-115.
Blau, P. (1989) Exchange and Power in Social Life, New Brunswick: Transaction Publishers.
Chu, K.H. -L. (2002) The Effects on Emotional Labor on Employee Work Outcomes. Unpublished Dissertation, Virginia Polytechnic Institute and State University, Blacksburg, Virginia.
Hochschild, A.R. (1983) The Managed Heart: Commercialization of Human Feeling. Los Angeles, California, United States of America; University of California Press.
Emotional Drivers Swarovski
The motives behind consumer decisions to purchase luxury brands like Swarovski have been studied in a number of researches. The general findings of these studies have been that these motives are largely emotional, and that they are evolving as the composition of the luxury market segment changes. De Mooij (2005) defines emotion as an "interaction between cognition and physiology." The characteristics of emotion that or of greater concern to luxury brand managers are that emotions are learned and that they vary from culture to culture.
The mode of expression of emotion also varies by culture. In capitalistic societies, consumption has evolved into a unique mode of expression of self-satisfaction, self-esteem and self-pleasures. These buying motives shape the perceptions of various brands among consumers, along with brand loyalty and brand image. De Mooij (2005, p. 116) explains luxury brand buying motives in terms of collectivism/individualism and masculinity/feminism. Conformance…
Chevalier, M., & Mazzalovo, G. 2008. Luxury Brand Management. John Wiley & Sons.
De Mooij, M. 2005. Global Marketing and Advertising. Sage Publications, Inc.
Fionda, A.M., & Moore, C.M. 2009. The Anatomy of the Luxury Fashion Brand. Journal of Brand Management, 16(5/6), 347-363. doi.10.1057/bm.2008.45.
Fog, K., Budtz, C., Munch, P., & Blanchette, S. 2010. Storytelling: Branding in Practice. 2nd ed. Springer.
Emotional Expression and Gender Influence
There has been increasing amount of research devoted to discerning the role of gender and its influence in the emotional response to a particular situation. These researches have added weight to the presumption that the structural differences of the cerebral cortex has a substantial influence in triggering emotional responses and the differing reactions in men and women to an external stimuli. Let us have a brief outlook of the psychological and biological effects that contribute to the differing emotional responses (in men and women) and the scientific explanation for the same.
Studies of the brain structure (neuroanotomy) have indicated a basic structural difference of the brain in men and women. We are now aware that boys tend to have a highly developed right brain whereas girls have a well-developed left brain. This notion explains the unique mental aptitude exhibited by men and women.…
Drass, Kriss A. 1986. "The Effect of Gender Identity on Conversation." Social Psychology Quarterly, 49(4): 294-301. http://www.manukau.ac.nz/SocSci/Conf/taylor.htm
Bate, Barbara. 1978. "Nonsexist Language Use in Transition." Journal of Communication, 28(1): 39-49. http://unisci.com/stories/20011/0216014.htm
Eckert, Penelope. 1989. "The Whole Woman: Sex and gender differences in variation." Language Variation and Change, 1: 245-67. http://www.aboutibs.org/Publications/stress.html http://www.mwsc.edu/psychology/research/psy302/spring97/faith_fritz.html http://www.vanderbilt.edu/News/news/june98/nr4.html http://www.schiffermd.com/research.html
James, Deborah, & Sandra Clarke. 1992. "Interruptions, Gender, and Power: A critical review of the literature." In K. Hall, M. Bucholtz, & B. Moonwomon (eds.) Locating Power, Volume I (proceedings of the Second Berkley Women and Language Conference). Berkeley: Berkeley Women and Language Group.
I truly take an interest in what other people have to say, so this helps them to feel respected because they can tell I am not just going through the motions. I tend to live by the principle of the golden rule, that is, 'do unto others as you would have them do unto you.' I believe that great leadership is based on this principle, both in attitude and in action.
Helping Others Solve Problems
"A problem is the difference between your current and desired conditions." Therefore solving a problem means closing this gap by aligning where you want to be with where you are. Leaders are in a position to help other people move from point a to point B. In an effective and efficient manner. Unfortunately, some leaders find it difficult to find a balance between helping too much and helping too little. According to the article "Problem…
Calano, James and Selzman, Jeff. "Move from Management to Leadership" Newsweek, 145.14 (2006): 45-48
Dubrin, Andrew J. Coaching and Mentoring Skills, 2005
Stein, S.J. And Book, H.E. The EQ Edge: Emotional Intelligence and Your Success, 2006
Weidenkiller, Keith. "The Right Stuff? Able Leadership is the Best Practice." Film International Journal, 110.2 (2007): 23
2). Like students who have trouble acclimating themselves to life in the classroom, emotionally disabled students need the resources that the school can provide in order to make a successful life for themselves. When subject to zero-tolerance policies, they are often kicked out into areas with limited supervision and resources for their special circumstances. Without them, they have trouble continuing on a path to success.
Thus, the current state of zero-tolerance policies does a disservice to emotionally disabled students through its poorly implemented status. Today, zero-tolerance policies are unfairly applied that will be likely to target emotionally disabled students if they are "problem students," and even more likely to victimize them if they are black (Eggert, 2009). Further, teachers and administrators are barred from making decisions on a case-by-case basis, even when they are the ones who know the students best, because of zero-tolerance. In addition, zero-tolerance policies may inadequately…
Eggert, D. (2009). ACLU: Michigan's zero-tolerance law unfair to students. Retrieved August 3, 2009, from Michigan Education & School News: http://www.mlive.com/education/index.ssf/2009/06/aclu_michigans_zerotolerance_l.html
Jull, S. (2000). Youth Violence, Schools, and the Management Question: A
Discussion of Zero Tolerance and Equity in Public Schooling. Canadian Journal of Educational Administration and Policy, 17. Retrieved from http://www.umanitoba.ca/publications/cjeap/articles/jull.html
Skiba, R.J. (2000). Zero Tolerance, Zero Evidence: An Analysis of School
Self-regulators who control these impulses run a much lower risk of engaging in such behavior.
While self-awareness and self-regulation are two components of emotional intelligence that help leaders keep the negative in check, the positive emotional intelligence component of motivation is present in "virtually all effective leaders" (Goleman 99). Goleman writes that the difference between motivation for leaders and motivation for others comes down to achievement. While many people are motivated to earn larger salaries or other benefits for themselves, leaders are motivated to achieve for achievement's sake. People that are truly energized by their jobs, "love to learn," and are proud when they do a good job are probably motivated to achieve for achievement's sake (Goleman 99). In addition, those who experience this type of motivation often want to consider other ways that their work might be done more effectively and love to ask questions. Some ways that companies…
Emotional Labor in the Workplace
Emotional labor is a concept whose origin can be traced back to 1983 and is commonly used to describe activities that service employees undertake beyond their physical and moral responsibilities. Some of the most common ways that these workers display emotional labor include demonstrating a genuine and huge concern for the needs of customers, making positive eye contact, and maintaining a positive bodily and facial expression. These activities are referred to as emotional labor because they are necessary factors to the success of service workers in their respective duties and fields. Therefore, emotional labor has emerged as an important concept in the modern workplace because of its significance and applicability in several areas of business. It's extremely important for service-oriented workplaces to focus on emotional labor because of its role in promoting success of workers.
Emotional Labor -- Psychological Stress in the Workplace:…
Battistina, C. (2013, July 15). What is 'Emotional Labour'? Retrieved September 8, 2013, from http://www.thrivingandhome.com/emotional_labour.htm
"Defining Emotional Labor." (2013, September 5). Wikipedia. Retrieved September 8, 2013,
"Emotional Labor -- Helping Workers Present a Positive Face." (n.d.). Mind Tools: Essential
However, seeking solution to conflicts is not an easy task. The conflict needs to be seen in a different perspective and it has to be accepted as not necessarily harmful and will actually help in the growth and development of a person. Contributing actions to the conflict also has to be recognized and weaknesses and imperfections have to be accepted. Awareness to these realities and acceptance of self and the other persons is also important.
yback, on the other hand, shared about Emotional Intelligence. He said that it is the ability to be aware and to become sensitive of feelings. He added that it is the ability to resist impulsive and thoughtless responses to other's actions. He explained that sensitivity to feelings helps let down emotional barriers and enables attentive listening and open communication. Again, becoming Emotionally Intelligent is not easy to achieve. yback said that it may necessitate change…
The American Heritage Dictionary of the English Language, 4th Edition. (2000). Houghton Mifflin Company.
Ryback, David. (1998). Putting Emotional Intelligence to Work: Successful Leadership is more than IQ. Boston Butterworth-Heinemann.
Fisher, E., and Sharp, S. (2004). The Art of Managing Everyday Conflict: Understanding
Emotions and Power Struggles. Westport, Conn. Greenwood Publishing.
Though scholars debate if this is a credible technique to help individuals overcome certain issues in their lives, it certainly has contribute to the person's self-awareness. For instance, if a person has battled obesity all of their lives and has a negative self-esteem and perception because of it, then ETF forces the individual to identify the core of their self-esteem issues. If a person is becoming increasingly obese and they do now know why, they need to back track to find out. If the person has a negative self-esteem, and uses that as their crutch to continue eating and then gets the more negative about them, ETF forces them to identify the core problem. In this case, it would be the negative self-esteem caused by overeating. From that point, ETF can be used to address the issue. That critical transition from identifying the issue or problem at hand to the…
Being dismissed coldly by a partner can be a bit like having a partner die, haram writes on page 62. And when you go through the grief of losing a sweetheart who has been with you for years, "being present in the emotion is the best way forward" even though it "just doesn't feel" right at the time.
Emotional intelligence can be implemented into any situation, especially a situation where death is involved. and, as this paper pointed out through the literature, emotional intelligence helps the sufferer understand why it is necessary to "cry…scream or get angry" when the shock of sudden loss hits. In the end, the emotionally intelligent person will be thankful that he or she did not ignore the emotions. hether or not omens appear in dreams, when the loved one is near death, the steps that are taken to deal effectively with the situation…
Berta, Peter. (2007). Omens. Encyclopedia of Death and Dying. Retrieved March 1, 2011, from http://www.deathreference.com/nu-pu/omens.html.
Goleman, Daniel. (1998). Working with Emotional Intelligence. New York: Random House
McBride, Patricia, and Maitland, Susan. (2001). The EI Advantage: Putting Emotional
Additionally, the methodology employed by this study was certainly non-partisan and balanced. Still, there were a few limitations that could very well affect the efficaciousness of this study and its overall implications. Specifically the participants that comprised those with anorexia actually had two different types of anorexia, which could have "resulted in a loss of power and replications"(Harrison et al., 2010, 1894) -- particularly since this study was relatively small (with only 50 women involved with anorexia). Also, the fact that women in the study all chose to participate in it could very well have produced a form of sampling bias that could have affected the results.
In terms of possible points of generalization pertaining to this particular study, it is noteworthy that all of the participants are from the same city, London. Therefore, the results of this study certainly appear to be applicable to this city, as well as…
Harrison, a., Sullivan, S., Tchanturia, K., Treasure, J. (2010). "Emotional functioning in eating disorders: attentional bias, emotion recognition and emotion regulation." Psychological Medicine. 40, 1887-1897.
Emotional intelligence, in contrast to intellectual intelligence, concerns self-awareness, feelings and emotions, and relationships. One measure of emotional intelligence is self-management, which is the ability to manage one's emotions in healthy ways, control impulsive feelings and behaviors, follow through on commitments, and adapt to changes. I feel strongly that I have demonstrated a high level of achievement with three of these. However, I do need to make improvements in my ability to handle my emotions in healthy ways.
People frequently comment on my ability to remain calm. When there is a paper due for class or an upcoming exam, I do not appear to be worried. I keep up with assignments, I do not skip class, and I take really good notes. I have one friend who likes to tell people he forgot to study or that he fell asleep over his books. When he inevitably does well on a…
The first point addressed by Clark's review determines that a fundamental change in medical perspective had begun to transpire with the assumption of varying clinical research investigations on the subject.
This would contribute to what Clark identifies as a major shift in the way that physicians had begun to perceive and treat terminal illness. As opposed to a cut and dry preparation of the patient for the certainty of death, Clark points to a juncture in the mid to late 20th century at which medical professionals had begun to adopt "an active rather than a passive approach to the care of dying people was promoted in which the fatalistic resignation of the doctor ('there is nothing more we can do') was supplanted by a determination to find new and imaginative ways to continue caring up to the end of life." (Clark, 2002) In addition to serving as a fundamental motivation…
Clark, D. (2002). Between hope and acceptance: the medicalisation of dying. The British Medical Journal, 324, p. 905-907.
Eckholm, E. (1991). The price of hope: Medicine's Disputed Frontier. The New York
Times. Retrieved April 8th, 2008 from http://query.nytimes.com/gst/fullpage.html?res=9D0CE6D6173AF93AA2575AC
McCombe agrees, observing that Zeffirelli's film "links Hamlet's hesitancy to his unnaturally strong bond with his mother" (McCombe). Crowl believes that Gertrude is at the center of the film, or "at the center of Hamlet's fractured consciousness, rather than the ghost or Claudius. The film is much more about sons and mothers than fathers and uncles" (Crowl). hile this may be true, we should also consider how this interpretation is much more emotional this way. Hamlet's troubles are predominantly linked to his mother in one way or another. Zeffirelli captures the complexities of this relationship by making it complicated and a sensitive issue for Hamlet in the long run. In the final scene of the film, we see the depth of the emotions Hamlet feels for his mother. Ophelia is another woman that allows us to see the extremity of Hamlet's emotion. She is beautiful and seems quite innocent. hen…
John P. McCombe. "Toward an Objective Correlative: The Problem of Desire in Franco Zeffirelli's Hamlet." Literature/Film Quarterly. 1997. Gale Resource Database. Site December 02, 2008. http://www.infotrac.galegroup.com
Crowl, Samuel. "Zeffirelli's Hamlet: The Golden Girl and a Fistful of Dust." Shakespeare in the Cinema. 1998. Gale Resource Database. Site Accessed December 02, 2008.
The results of this failure to distinguish can be extremely problematic to the effectiveness with which emotional disturbance is addressed and can have broad sociological consequences. Rush reports some stunning figures, particularly that among emotionally disturbed students, "Fifty-five percent leave school before graduating. Of those students with severe emotional disturbance who drop out of school, 73% are arrested within five years of leaving school." (Rush, 1)
In spite of these facts, schools often fail to address the needs of the emotionally disturbed, blunting the impact which quality educators can have on their education and their development of positive patterns of behaviors. As the article by Greshem (2005) contends, there is an absence of proper identification and service to students with emotional disturbance, owing to a lack of resource and intuition on the part of administrators. As a result, Greshem reports that "historically, the U.S. Department of Education estimated the prevalence…
Greshem, F.M. (2005). Response to Intervention: An Alternative Means of Identifying Students as Emotionally Disturbed. Education and Treatment of Children, 28(4), 328-344.
Harris-Murri, N.; King, K. & Rostenberg, D. (2006). Reducing Disproportionate Minority Representation in Special Education Programs for Students with Emotional Disturbances: Toward a Culturally Responsive Response to Intervention Model. Education and Treatment of Children, 29(4), 779-799.
Ogonosky, a. (2009). Emotionally Disturbed Students. Association of Texas Professional Educators. Online at http://www.atpe.org/resources/Student&ParentIssues/emoDisturb.asp
Rush, S. (2005). Improving Education for Students with Emotional Disturbance. Knowability. Online at http://www.knowbility.org/research/?content=improve
I expect to find a pattern where as Lee (1992) might suggest, a hierarchical ethical theory exists, where the concept of "serving the needs of others" in need correlates directly to one's status, race, ethnicity and other factors.
This suggests some level of discrimination may exist especially amongst young children and adolescents who grow up in communities where they lack encouragement, support and family to shower them with love and affection. Indeed my initial responses included a feeling that I was obliged to provide each neglected child something to help fill the emotional void that must exist in the absence of proper parenting or family support.
A also feel it urgent that educators and community members consider their ethical and moral obligations to service those who might not otherwise be able to help themselves. In the face of such tragedy, such young children are more likely to grow into adults…
Lee, Donald C. Toward a sound world order: A multidimensional hierarchical ethical theory. Westport: Greenwood Press, 1992.
Harley's book "His Needs, Her Needs: Building an Affair-Proof Marriage." In his book, Harley provides recommendations on how to prevent or recover from marital infidelity. However, this paper will reveal that the book is aloof on various related themes including the need to follow God's word, sin and Jesus' unique display of sacrificial, true love as depicted in the Bible.
The concept for the book occurred to Willard Harley after conducting a 13-week course about marriage at his church. The sound recordings of these classes became useful resources for Harley as he coached couples in his counseling exercise. Eventually, a transcript of the footage reached a publisher who was thrilled to print the book, which was first released in 1986.
Harley starts by posing the question how affair-proof the reader's marriage is. His assumption very early on is that affairs are begun because deep-seated needs are unmet. To help his…
The concept of Emotional Intelligence (EI) is very simple: it involves having a sense of how people feel and what sort of interaction, environment, behavior or situation is likely to have a specific or general impact on their emotional state. Because every person is unique and different, it necessitates having the ability to "read" people very quickly and gauge the sort of way of communication that this person would prefer to have. For instance, some people prefer formal modes of expression, some prefer joking, some are sensitive to comments, and some are not affected by criticism at all. Judging all of this adequately and effectively is what gives one EI. If one possesses EI, he or she can more effectively engage with others by considering their feelings and ensuring that the best feelings are always being brought out in others. Because emotions play a part in how we perceive…
Sanders, T. (2006). The Likeability Factor. NY: Three Rivers Press.
Schyns, B., Schilling, J. (2013). How bad are the effects of bad leaders? A meta-
analysis of destructive leadership and its outcomes. The Leadership Quarterly, 24: 138-158.
EI and Leadership
EI differs from traditional concepts of intelligence in that it is geared more towards understanding the emotions of others and communicating to them accordingly in order to maintain a positive and healthy environment. Instead of being "book smart," it is a "people smart" kind of intelligence -- it allows one to read faces and tell if there is anger, fear, confidence, determination, frustration, etc., in that person's mood; it can pick up on tones, verbal cues, body language and use all of this to determine what needs that person requires be met. He who has EI can then help to make sure that person has his/her needs met.
EI can be learned because it is essentially a form of reading others and looking for cues. I do see the value of working to increase my emotional intelligence as taking note of the emotional needs of others is…
Cacamis, M. E., & El Asmar, M. (2014). Improving project performance through partnering and emotional intelligence. Practice Periodical on Structural Design & Construction, 19(1), 50-56.
Sanders, T. (2006). The Likeability Factor. NY: Three Rivers Press.
Common sense suggests that pay is a good motivator. The logic is: "You get what you pay for."
Provide examples of three different career tracks where people clearly are not focused on earning high pay.
For each of your examples. Describe what the key motivators are.
Cesar Chavez once said that, (Farm workers) are responsible for the planting, cultivating as well as harvesting huge amounts of food for the whole society. They are responsible for the production of such large amounts of food that it can feed the whole country and can be exported as well. The tragic and ironic thing here is that at the end of the day these farmers don't have enough food left to keep for themselves. They don't even have sufficient amounts of money after all this hard work.
Sadly, this is the kind of paradox that has always been there…
(2013). Retrieved from managementstudyguide.com: http://www.managementstudyguide.com/maslows-hierarchy-needs-theory.htm
Baldwin, S. (2007). Motivating Staff. U.S.: Exchange. Retrieved from: http://www.center-school.org/ocdel/online/documents/movitatingstaff.pdf
Birch, L.L., D.W. Marlin, and J. Rotter. (1984). Eating as the 'Means' Activity in a Contingency: Effects on Young Children's Food Preference. Child Development 55(2, Apr): 431-439. EJ 303-231.
Deci, E.L., and R.M. Ryan.(1985). Intrinsic Motivation And Self-Determination In Human Behavior. New York: Plenum.
Emotional labour is a common phenomenon, especially in service industries. Broadly speaking, emotional labour means that an individual at the workplace displays positive or organisationally-acceptable emotions regardless of their true emotional state (Hochschild, 1983). When interacting with customers, for instance, a customer service employee is required to treat customers with empathy, kindness, and calmness irrespective of how the employee is feeling or how the customer behaves or talks. Portraying negative emotions such as anger, frustration, and hostility would potentially injure the reputation of the organisation or negatively affect customer confidence in the organisation. Fundamentally, emotional labour means that while at work, the experience and articulation of feelings should be separated in the sense that one is expected to display the desired emotions, not the emotions they are actually experiencing (Ward and McMurray, 2016).
Does emotional labour mean that service organisations must consider employees with the ability to manage their emotions?…
Although the content of the article is positioned for management Harmon very effectively presents the reader with a historical perspective on the concept of emotional intelligence and explains to the reader that this particular psychological trait begins in infancy. She concludes the historical presentation with the thought that emotional intelligence is clearly based on well-developed communication patterns through out a person's lifetime. In other words, emotional intelligence is not bio-neurological trait, rather that which is learned through effective communication - a life-long process.
Harmon carries her thesis over to management style by informing the reader that all too often managers pride themselves on possessing a level of knowledge that employees do not have and are, therefore, reluctant to accept the idea that emotional intelligence is a way in which to coach, mentor, and guide employees with respect to performing better. Harmon goes on to report that emotional intelligence is extremely…
Patricia, Harmon. "Emotional Intelligence: Another Management Fad, or a Skill of Leverage?"
Center for Quality of
emotional intelligence" was first used in the academic literature in the early 1990s. In the mid-1990s, emotional intelligence made the pages of mainstream news magazines and bestseller books. According to James Kierstead (1999), "emotional intelligence is an umbrella term that captures a broad collection of individual skills and dispositions usually referred to as soft skills or inter and intra-personal skills," (1). Emotional intelligence has received some attention recently in literature pertaining to human resources, largely because the essence of human resources depends on aspects of emotional intelligence. However, research into the interface between emotional intelligence and leadership has yet to be thoroughly examined. In particular, I would like to postulate a connection between emotional intelligence and leadership, with a research hypothesis stating basically that emotionally intelligent interpersonal traits can be found in all strong leaders regardless of their leadership styles.
2. One of the most exciting topics in the field…
Kierstead, James. (1999). "Human Resource Management Trends and Issues: Emotional Intelligence in the Workplace." Online at .
.....leadership outlines a number of different hypotheses regarding leadership style that have emerged over the years. At the intersection of traits and more progressive views of leadership style is the idea that emotional intelligence is a significant contributor to leadership success. Similarly, it has become leadership orthodoxy that transformational leaders are more successful than transactional ones. Given that transformational leadership requires the leader to inspire and motivate followers, and that a high degree of emotional intelligence would reasonably be thought to aid in this, the hypothesis can be formed that leaders with emotional intelligence are more likely to be transformational leaders, and more successful ones as well.
Several studies have explored the link between emotional intelligence and the transformational leadership style. Quader (2011) notes that emotional leadership can be subdivided into five different areas. Of these, three are more associated with transactional leadership: self-awareness, self-motivation and emotional mentoring). As such,…
These studies show that while EI is being integrated into the British educational policy, many concrete steps still have to be taken to make full use of EI skills.
Evidence in favor of Emotional Literacy
There is growing scholarly evidence that shows definitive links between higher emotional intelligence (EI) and overall success in life. For instance, ubin (1999) in his study found that students with high EI skills are less likely to indulge in violent and aggressive acts and more likely to be social. Similarly, Ciarrochi, Chan and Chaputi (2000) in their study found that adolescents with high EI skills show empathy and understanding. In the same way, other scholars too have found positive relationships between high EI and disengagement with use of alcohol and tobacco (Trinidad and Johnson, 2002; Trinidad, Unger, Chou and Anderson Johnson, 2004). Furnham and Petrides (2003) found that students with high EI are generally happy…
Antidote. 2008. Campaign for Emotional Literacy. Available at http://www.antidote.org.uk
Bastian, V.A., Burns, N.R. And Nettelbeck, T. 2005. Emotional Intelligence Predicts Life Skills, but not as well as Personality and Cognitive Abilities. Personality and Individual Differences, 39, pp. 1135-45.
Ciarrochi, J.V., Chan, a.Y.C. And Caputi, P. 2000. A Critical Evaluation of the Emotional Intelligence Construct. Personality and Individual Differences, 28, pp. 1101-13.
Ciarrochi, J.V., Deane, F.P. And Anderson, S. 2002. Emotional Intelligence Moderates the Relationship Between Stress and Mental Health. Personality and Individual Differences, 32, pp. 197-209.
Once each student graduates from the various colleges and training institutions, it is their expectations that they will be able to either get gainful employment that is equivalent to their academic and training levels and one that is sustainable. If the graduates will not be able to get the gainful employment, then it is hoped that they should be able to create employment as the contemporary trends are. There are however some other intervening factors that can help in achieving this, some of them are the emotional intelligence of that particular graduate or job seeker and the academic achievement of that particular candidate. These three factors, employability, emotional intelligence and the academic achievement interact in specific manner to shape the ultimate quality of employability of a given candidate. They have a symbiotic relationship particularly in the current competitive environment where education and innovation has influenced change and in…
" (2001) Atkins-urnett relates that a "key index of competence in childhood and adolescence" is 'peer competence'. Stated is that: "Relationships with peers, as measured by sociometric indicators are strong indicators of both concurrent and future adaptive functioning." (2001) Longitudinal studies all show that there are similar characteristics "among resilient children: strong sense of competence and self-efficacy, well-liked by peers and adults, reflective rather than impulsive, use of flexible coping strategies, internal locus of control and good intellectual skills" (urnett-Atkins, 2001)
The work of Qualter, Gardner and Whiteley (2007) entitled: "Emotional Intelligence: Review of Research and Educational Implications" states that there is: "...continuing controversy over how to define and measure EI, and how significant the concept of EI is in predicting various aspects of life success. Two predominant perspectives are those adopting an Ability EI and a Trait EI approach." (Qualter, Gardner, and Whiteley, 2007) Emotional Intelligence has been portrayed…
Bar-on, R. (in press). Emotional and Social Intelligence: Insights from the Emotional
Berry, D.J.; Bridges, L.J.; and Zaslow, M.J. (2004) Early Childhood Measures Profiles. Prepared by Child Trends: Washington DC. www.childtrends.org.
Boyatzis, R.E. (1994). Stimulating self-directed learning thought the Managerial Assessment and Development Course, Journal of Management Eduaction,18(3), 304-323.
Chapman, B.P. And Hayslip, B. (2005) Incremental Validity of a Measure of Emotional Intelligence. Journal of Personality Assessment. Vol. 85 No. 2. 2005.
When people go to evaluate their lives, they often only focus on the significant elements and fail to incorporate the entire picture. Yet, these significant elements often have unintended consequences that many will tend to forget when forecasting their happiness. Moreover, there is the focusing illusion, which states that "nothing in life is as important as you think it is when you are thinking about it." This helps explain why some elements can be exaggerated at certain times, but dulled down at others.
The chapter looks back at the setting of the book in fictional theory as a way to reassert the primary conclusions made throughout the chapters. We are reminded that each of us is two selves, the experiencing self and the remembering self, and the two are often wrought with conflict. The conclusion correlates these two selves with the fictional characters of System 1 and System 2.…
Quantitative proposal: The use of Emotional Intelligence in targeted Virtual team sales
With the globalization, the world has become a global village through the facilitation of the ever changing and improving information technology. Just like nations and global companies, disciplines are no longer independent but relate with each other in order to both impact on the performance of human existence, as well as remain relevant in the contemporary society. It is on this premises that this proposal looks at the possibility of having psychology of Emotional Intelligence (EI) facilitating global sales of latest gadgets manufactured in the US across the world.
Using emotional intelligence as a marketing tool towards targeted virtual teams in Asia can be as effective as one on one sales strategies used in marketing of luxurious electronic devices.
1. Is there difference in emotional intelligence among the female and male youth living in Asian…
Emotions can be linked to everything a person does. When students enter school, they often have trouble with learning and may develop negative emotions to education. The aim of this study was to discover and highlight what emotional regulation techniques work best with students and getting them ready for learning. The study involved 3 focus groups from two schools picked from across the country. Two were public schools. The second was a private school.
Each focus group represented an age group. The first focus group had 2 children ages 5 and 12 years old. The second group had 2 children ages 14 and 17 years old. The group from the private school had a focus group of 4 children ranging in ages from 5-17 years of age.
The results derived from the qualitative data analyses demonstrate three kinds of classroom experiences participants feel work best for motivating them to learn…
J. Davidson, R., Dunne, J., Eccles, J., Engle, A., Greenberg, M., & Jennings, P. et al. (2012). Contemplative Practices and Mental Training: Prospects for American Education. Child Development Perspectives, 6(2), 146-153. http://dx.doi.org/10.1111/j.1750-8606.2012.00240.x
Jennings, P., Frank, J., Snowberg, K., Coccia, M., & Greenberg, M. (2013). Improving classroom learning environments by Cultivating Awareness and Resilience in Education (CARE): Results of a randomized controlled trial.School Psychology Quarterly, 28(4), 374-390. http://dx.doi.org/10.1037/spq0000035
Meiklejohn, J., Phillips, C., Freedman, M., Griffin, M., Biegel, G., & Roach, A. et al. (2012). Integrating Mindfulness Training into K-12 Education: Fostering the Resilience of Teachers and Students. Mindfulness, 3(4), 291-307. http://dx.doi.org/10.1007/s12671-012-0094-5
Pekrun, R. (2016). Using Self-Report to Assess Emotions in Education.Methodological Advances In Research On Emotion And Education, 43-54. http://dx.doi.org/10.1007/978-3-319-29049-2_4
Cultural Differences Related to Emotion Socialization among Children
Emotional socialization among children is determined to a large extent by the cultural environment in which the child is raised (Raval & Walker, 2019). The most common agents of socialization to which individuals are exposed from a young age include family (mother, father, brothers, sisters, grandparents, cousins, uncles, aunts) and peers (neighbors, teachers, friends at school or church or daycare) and media representations (kids’ shows, cartoons, movies). As Chen, Zhou, Main and Lee (2015 show, socialization agents include people in one’s environment, people in media and people in one’s family. The media can be especially important because even if they are just make-believe cartoon characters, they still represent a socialization agent for the child. Over time these socialization agents will change, of course. The individual child will stop relying so much on family and start focusing more on technology or mass media…
The two surveys taken for this assignment both hone in on what can lead to a "running out" of compassion as well as burnout in general. Indeed, people's emotional and compassion reservoirs can only hold so much. Further, if those reservoirs are tapped too much for too long, they become exhausted and this leads to emotional exhaustion and burnout. When it comes to the quizzes themselves, the spiritual and emotional maturity quiz was indeed the more fascinating and intricate, at least in the perception of the author of this response. The six principles identified as part of the wider model as well as the level of maturity that can be had for each part of the model are very well-designed and crafted. Indeed, all facets of our maturity are on a sliding scale that ranges from infant to adolescence and it should be the goal of every person,…
Human Relations in the Marine Corp
During World War II, Army Lieutenant General Patton was visiting a hospital in Sicily. He came upon a soldier named Pvt. Charles Kuhl on 3 August 1943 and upon examining him, there were no physical signs of wounds. The General asked him what was wrong and the private responded, "I guess I can't take it." He was diagnosed with psychoneurosis, battle fatigue. General Patton, enraged, smacked him in the face and called him a coward.[footnoteRef:2] This story shows the importance of Emotional Intelligence training in the military. [2: http://www.americanpress.com/Gen -- Patton-struck-two-soldiers-in-August-1943]
Mrs. Hodgson discusses in her paper, Training Marine Leaders; The New Challenges of the 21st Century Leadership[footnoteRef:3], the evolving concept of Emotional Intelligence skills in the Marines. The military as a whole regardless of branch is run as a machine, the unfortunate truth is that the bare minimum training is…
Although the recently used term "Emotional Intelligence" is an offshoot of decades of psychological study, much confusion exists on its meaning and application. In addition, the amount of academic studies in this area has been relatively few. Most of the writings have been done in nonscientific ways. The purpose of this thesis would be to conduct a thorough historical overview of the topic and recommendations for further study to see how this measurement tool could best be used in a business setting.
In 1985, graduate student Wayne Leon Payne wrote a doctoral dissertation including the term "emotional intelligence." Five years later, a paper by professors at American University of New Hampshire, State University of New York and Yale University (Mayer, DiPaolo, and Salovey, 1990) clarified the definition of emotional intelligence (EI) as "the accurate appraisal and expression of emotions in oneself and others and the regulation of emotion…
Ashkanasy, N.M. (2003). Emotions in organizations: A muhilevel perspective. In F. Dansereau & F.J. Yammarino (Eds.), Research in multilevel issues, vol. 2: Multi-level issues in organizational behavior and strategy, 9-54. Oxford, UK: Elsevier Science.
Bar-On, R. (1997). The Bar-On Emotional Quotient Inventory (EQ-i): A test of emotional intelligence. Toronto: Multi-Health Systems.
Cadman C, Brewer J (2001) Emotional intelligence: a vital prerequisite for recruitment in nursing. Journal of Nursing Management. 9(6), 321-324.
Cherniss, C. And Adler, M. (2000). Promoting Emotional Intelligence in organizations. Alexandria, Virginia: ASTD.
I actually have an issue with the idea of "empowering followers to take a more active role in leadership." The entire point is that people do not exist in a dichotomous world of leaders vs. followers, but instead live a world governed by complex relationships. Organizations' find leadership throughout, even when the leadership relationship is not formalized. This is first year leadership stuff -- there are many types of leadership - formal leadership, referential leadership, expert leadership, charismatic leadership and more. These different types of leadership exist throughout the organization so it is not a matter of "followers" taking a leadership role, it is a matter of recognizing that the company is full of leaders.
Ogawa and Bossert (1995) note that "leadership flows through the networks of roles that comprise organizations," so there are opportunities for leadership to emerge at any number of points within the organization. This…
Ahearne, M., Mathieu, J. & Rapp, A. (2005). To empower or not to empower your sales force? Journal of Applied Psychology. Vol. 90 (5) 945-955.
Avolio, B., Zhu, W., Koh, W. & Bhatia, P. (2004). Transformational leadership and organizational commitment: Mediating role of psychological empowerment and moderating role of structure distance. Journal of Organizational Behavior. Vol. 25 (2004) 951-968.
DiLiello, T., Houghton, J. (2006). Maximizing organizational leadership capacity for the future: Toward a model of self-leadership, innovation and creativity. Journal of Managerial Psychology. Vol. 21 (4) 319-337
Ogawa, R. & Bossert, S. (1995). Leadership as an organizational quality. Educational Administration Quarterly. Vol. 31 (2) 224-243.
Emotional intelligence is what makes people effective in social situations, or in any situation requiring self-control or calm responses to stress. In fact, a large component of what people used to call "street smarts" is related to emotional intelligence, because emotional intelligence refers to the ability to read other people, read situations, and react in ways that are conducive to desirable results. Emotional intelligence is easily as important as intellectual intelligence in predicting overall success and happiness. Depending on one's career field, emotional intelligence may even be more important than intellectual intelligence or "book smarts." For example, in fields like sales or public relations, emotional intelligence is going to be far more useful than the intelligence measured by IQ. Emotional intelligence is an essential component in my self-development because the lack of emotional intelligence impedes my ability to achieve personal and career goals.
As a self-development goal, emotional intelligence is…
Emotional Intelligence (EI) is very important in leadership. It enables a leader to understand and communicate with his followers in a way that is empathetic, supportive and non-abrasive. It can be considered one of the most effective tools of a leader because it helps to create an atmosphere of trust, companionship, and teamwork. As Mandell and Pherwani (2003) point out the Intelligence Quotient is not just a matter of remembering facts or solving problems -- when it comes to leadership, one of the most needed elements of intelligence is how one a leader can relate to others -- and that takes Emotional Intelligence. However, defining EI and understanding what it means among diverse persons -- whether diverse in gender or in culture/nationality -- presents some difficulty. This paper will discuss the relation of EI to Leadership Styles according to research that has been conducted in the field.
As Quader (2011)…
Emotional Behavior Disorder
The learning environment has been characterized by the presence of students with emotional problems and behavior disorders. This trend contributes to considerable challenges in the educational system and for teachers. Consequently, there are various strategies and programs that have been developed and implemented in the education system to help students with disabilities. Some of these measures include the development of educational programs for students with emotional problems and behavior disorders. One of the most commonly used ways in these educational programs is the establishment of an IEP goal, which guides the delivery of instructions and ways of evaluating student's progress.
Case Study for a Student with Emotional Behavioral Disorder
Franklin was seemingly reserved and quite shy when he entered the second-grade classroom. He would not initiate any interactions with teachers and his fellow students and was usually passive only responding to things when directly prompted. As the…
Laden, M. & Gromisch, E.S. (2012, October 17). IEP Goals for Writing -- With Samples.
Retrieved March 11, 2015, from http://www.brighthubeducation.com/special-ed-law/116896-sample-iep-goals-for-writing/
"Special Education Mathematics Standards, Benchmarks and Goal Stems for the Students with Moderate to Severe Disabilities." (n.d.). IEP4U. Retrieved March 11, 2015, from http://www.iep4u.com/math.htm
Emotional Intelligence is the aptitude of an individual to be aware of their personal emotions and those of others surrounding them. Emotional intelligence is also referred to as Emotional Quotient (EQ). The knowledge of one’s emotional intelligence is important in that the information obtained from the knowledge can be used to influence thinking towards a given direction. It is also vital for it provides for the opportunity to be able to improve on one's behavior in order to adjust to an environmental or in order to achieve any set intentions.
Moreover, Emotional intelligence can define the performance of an individual academically, just as can be Intelligence Quotient since they are very closely linked. Emotions of an individual can affect the performance of individuals even at the workplace. Thus, it is key for an employer of a leader to ensure that they have the ability to discern the emotions of their…
Emotional Intelligence (EQ) Impacts Business Today
The article discusses how emotional intelligence (EQ) impacts business today in light of its increased use in the modern business environment. The discussion begins with an evaluation of the concept of emotional intelligence and the reasons it was introduced by Daniel Goleman in 1998. This is followed by an evaluation of the difference between emotional intelligence and intelligence quotient and the use of the concept of emotional intelligence in business today. The last two sections examine the effect of the use of emotional intelligence on business today and the reason for the increased demand for employees with high emotional intelligence.
Companies once believed that hiring individuals with high Intelligence Quotients (IQs) was a reflection of a sound recruiting strategy until the concept of Emotional Intelligence (EQ) emerged. Emotional Intelligence introduces a new way of looking at the root cause of the successes and failures…
Chastukhina, N. (2002). On the Role of Emotional Intelligence in Organizations. Retrieved November 29, 2013, from http://www.osra.org/2002/chastukhina.pdf
Goleman, D. (2004, January). What Makes a Leader? Best of HBR 1998. Harvard Business
Maddocks, J. (2013, August 6). IQ vs. EQ in the Digital Age is Emotional Intelligence More
2004:268). Therefore, these measures are necessary in providing the best environment for the education of all students. Once students have been assessed as having an emotional or behavioral disorder, measures and proper steps can be taken to help improve their in-school experience with counseling and additional resources. Thus, claiming that such practices are not practical based on the financial status of the school is then denying students their right to a fair and open learning environment.
When it comes to working with students, financial burdens should never be a reason to claim a practice as unusable. In the case of systematic screenings for emotional and behavioral disorders, it is clear that they are needed in order to proactively design special strategies so that this population can receive the best education in the best environment possible. If it is a financial burden on the school, it must then be the school,…
Rutherford, Robert Bruce; Quinn, Mary M; & Mathur, Sarup R. (2004). Handbook of Research in Emotional and Behavioral Disorders. The Guilford Press.
Emotional Intelligence and the Role it Plays in Project Portfolio Management
One of the most important and essential qualities of leadership needed in today's multigenerational business world is Emotional Intelligence (EI). EI is a "people smart" type of intelligence -- it enables an individual to read a person and provide the right kind of emotional feedback and/or responses to that person's needs. Leaders who demonstrate strong emotional intelligence are able to improve project performance because they focus on the individuals within a team rather than simply or exclusively on goals and procedures (Cacamis & Asmar, 2014). EI allows one to be person-centered, oriented towards responding to emotional cues that the other is consciously or unconsciously displaying in their words, behavior, body language, and communications. Effective use of EI can help organizations to promote a stronger workplace culture, stronger teams, and stronger performance overall (Den, Deanne & Belschak, 2012). In a…
Attribution Theory and Emotional Intelligence
Attribution theory is a theory that focuses on creating an understanding of the ways in which people interpret events and the relationship of the events to their thinking and behaviors. The theory was proposed by Heider (1958), Weiner (1972 and 1986), and Weiner (1074). Attribution theory takes into assuption that individuals try to understand why people behave the way they do (attribute causes of events to behaviors). It also creates an understanding of behavior of individuals using three-stage processes that are considered to build the strength of the attribution. Among the processes include the fact that an individual should perceive or see their behavior, individuals should believe that their behaviors were due their intentional circumstances. Finally, individuals should determine whether they believe somebody else forced them to perform or engage in that behavior.
The relationship between these factors creates a web of causation…
Goleman, D., Boyatzis, R.E., & McKee, A. (2002). Primal leadership: realizing the power of emotional intelligence. Boston, Mass.: Harvard Business School Press.
Inglehart, R., & Norris, P. (2003). Rising tide: gender equality and cultural change around the world. Cambridge, UK: Cambridge University Press.
Macleod, D.V. (2004). Tourism, globalisation, and cultural change an island community perspective. Clevedon: Channel View Publications.
Matthews, G., Zeidner, M., & Roberts, R.D. (2002). Emotional intelligence science and myth. Cambridge, Mass.: MIT Press.
One study revealed Berry (2003) found that young children's retention of emotional information was greater in children viewing family sitcom than those who just watch an animated films or moppet program. This result justifies the fact that children are more likely to learn more due to the presence of human characters in family sitcoms as they find these characters more close to the reality than either cartoon or Muppet characters.
On investigating the type of family interaction shown in family sitcoms it was revealed that majority of family interactions were constructive or supportive in nature. Nonetheless, just about one fourth of these interactions were found to involve argument or negativity. Research shows that even though large amount of verbal and nonverbal interactions between siblings in family sitcoms were positive, nearly 40% of the examined behaviors were found to be negative (e.g., bullying, inappropriate remarks). (alma, Molen and Juliette, 171) As…
Berry, Gordon L., Developing Children and Multicultural Attitudes: The Systemic Psychosocial Influences of Television Portrayals in a Multimedia Society, Cultural Diversity and Ethnic Minority Psychology, ISSN 1099-9809, 11/2003, Volume 9, Issue 4, 2003, pp. 360-366
Bryant, J, A., Television and the American Family, Routledge, 2nd edition, 2000, 300- 350.
Corrigan, C, The impact of television viewing on young children, 2010, ISBN 9781124298979, 2010, 50- 70.
D'Alessio, Maria; Laghi, Fiorenzo; Baiocco, Roberto. Attitudes toward TV advertising: A measure for children, Journal of Applied Developmental Psychology, ISSN 0193-3973, 2009, Volume 30, Issue 4, 2009, pp. 409-418
Similarly, the staff who conducted the interviews were neither psychologists nor psychiatrists, again leaving room for error. ithin the scope of the study's goals, however, the researchers controlled for the majority of the potential drawbacks.
This study provides educators with a rough series of guidelines for evaluating at-risk students. It can be used to create a checklist of behaviors and circumstance that can point to children which are at higher risk of developing emotional and behavioral problems, and give some objective measures which can be applied to any student, with less risk of personal bias on the part of the educator. However, there is also a possibility of using these findings to pigeonhole students that these findings may indicate are at risk, even if those students have other influencing factors that mediate their risks. Students that display the behaviors noted are not guaranteed to develop disorders, but the guidelines are…
Achenbach, T.M. (2001). Manual for the child behavior checklist/4-18 and 2001 profile.
Burlington: University of Vermont, Department of Psychiatry.
Nelson, J., Stage, S., Dupong-Hurly, K., Syhorst L., and Epstein, M. (2007). Risk Factors
Predictive of the Problem Behaviors of Children at Risk for Emotional and Behavioral
Different leaders espouse differing styles of leadership. The managers in various organizations benefit from diverse approaches comprising transformational leadership, transactional leadership, enigmatic leadership, dictatorial leadership or visionary leadership (Esfahani and Soflu, 2011). In the contemporary, there is increased consideration regarding the role that quality relationships play in the workplace and how they can profit the organization. Emotional intelligence is delineated as the subsection of social intelligence that takes into account the capability of an individual to monitor his or her own feelings and emotions as well as those of others, to distinguish amidst them and to utilize this information for guiding the individual's thoughts and actions (Hunt and Fitzgerald, 2013). In other words, emotional intelligence is the power of rational, coherent response and comprehending a sequence of emotions and belief that the managers with high social intelligence, through the assistance of ideal self-assurance and inherent control center have high capability…
Leadership Style and Emotional Intelligence
In today's competitive world, it is the professional organizations that lay the foundation of much of the social structure. Today's corporate and professional offices are considered important venues for an interactive growth sphere. Thus, the aspects of emotional intelligence (E1), leadership style and gender are now surfacing as really important aspects to understand the overall associative quality and nature of these workplace relationships and how these can be advantageous to the companies that pay attention to their quality (Quader, 2011). We now see a rising interest in how leadership can have an influence on emotional intelligence and vice versa. Especially in the past 2 decades, we see more research and findings being dedicated to the subject matter and so far more results and conclusions are coming to the surface. Quader (2011) in his recent study also highlights how emotional intelligence affects gender differences in the…
In recent years, many researchers have been attracted by the topic of emotional intelligence (EI) and leadership style. Their interest in the area is based on claims that effective leadership style and Emotional Intelligence are linked. Therefore, the purpose of this research is to examine the relationship between Emotional Intelligence and leadership style giving emphasis to transformational in organizations and countries by incorporating the concept of organizational culture. The future existence of agencies has been determined primarily by their ability to adapt to continuous change. As such, the study also looks into unveiling the actual role of gender in determining leadership style and Emotional Intelligence as effective areas of organizational behavior. In concluding the research, the study looks at limitations and gives recommendations for further studies in this field.
Emotional intelligence has been defined as the ability to monitor one's own and others' feelings and emotions because it is a…
These leaders are aware of their emotions and the effects they have on others. Understanding one's emotions is the starting point for an effective self-management and management of others. In addition to this, an effective leader should be aware of its limitations, its strengths, and its capabilities. These competencies are in strong correlation with social competencies, which help leaders understand the behavior of their subordinates, their clients, and to better perceive relationships within the organization.
In order to effectively manage its employees, the leader must first be able to understand them. This is where EI intervenes. An effective leader should not only use its EI competence for managing people, but also for promoting EI among them and encouraging them to develop their Emotional Intelligence skills. Employees with developed EI skills develop better relationships with their colleagues, their bosses, or their subordinates, are more pleased with their jobs and the overall…
Mayer, J.D. (1999). Emotional Intelligence Information. Retrieved October 16, 2007 at http://www.unh.edu/emotional_intelligence/ei%20What%20is%20EI/ei%20definition.htm .
Emotional Intelligence (1998). Retrieved October 16, 2007 at http://www.funderstanding.com/eq.cfm .
Rock, Michael (2006). The 90% Factor EQ (Emotional Intelligence) and the New Workplace. CanadaOne online. Retrieved October 17, 2007 at http://www.canadaone.com/magazine/eq050198.html .
Childs, Roy (2004). Emotional Intelligence and Leadership. Team Technology. Retrieved October 17, 2004 at http://www.teamtechnology.co.uk/emotional-intelligence.html .
As one study states, "Suicide rates for te elderly, tirty-five per 100,000 are iger tan any oter age group..." (Oriol W.) a study by Butler, Lewis and Sunderland (1991) also amplifies tis data and refers to te increase of depressive moods in te elderly wic can also lead to extreme states of stress. Tese factors are obviously compounded by te events and trauma in natural disasters and can lead to severe psycological problems in te elderly.
Anoter factor tat is often mentioned is transfer trauma. Tis occurs wen te elderly ave to be suddenly moved from teir normal environment or ome during disasters. Tis can cause extreme stress and disorientation in older people, wo ave become dependent and accustomed to teir surrounding and may fear losing teir support system.
In conclusion, all of te above factors empasize tat natural disasters can increase and exacerbate stress and anxiety in te elderly…
World Health Organisation. (1995) the world health report 1995: bridging the gaps. Geneva: WHO, 1995.
In the United States the percentage of people 65 or older increased from 4% in 1900 to about 13% in the late 1990s. In 1900, only about 3 million of the nation's people had reached 65. By 1998, the number of senior citizens had increased to about 34 million. Population experts estimate that more than 50 million Americans -- about 17% of the population -- will be 65 or older in 2020." (Old age)
The role of leaders in the present-day service-oriented organizations entails inspiring and motivating subordinates, promoting positive work-related attitudes, and developing a feel of both importance and involvement in and with subordinates. The aforementioned modern leadership tasks place novel demands on programs designed to teach people requisite skills and transform them into leaders. There are also increased demands on companies engaged in choosing leaders, to identify key leadership skills in the candidate pool. Consequently, researchers have focused on examining the fundamental characteristics and performance of successful leaders who effectively assume the mentioned modern leadership responsibilities, to determine leadership training and selection conditions for recruiting and developing efficient corporate leaders. Emotional intelligence, defined as a collection of skills, partly indicating an individual's effectiveness in tackling personal as well as others' emotions, is one of the variables (that have recently become popular) identified as a prospective fundamental leadership trait (Palmer et al. 2001).…
Raising Cain: Protecting the Emotional Life of Boys
Dan Kindlon, Michael Thompson
The Raising Cain: Protecting the Emotional Life of Boys by Dan Kindlon, a researcher and psychology professor at Harvard who is also practicing psychotherapist specializing in boys and Michael Thompson, a child psychologist, workshop leader, and staff psychologist of an all-boys school. Both are Ph.Ds and two of the country's foremost child psychologists. In this book they have very successfully shared the experience of what they have learned in more than thirty-five years of mutual experience working with boys and their families.
The book is an important and a fascinating read to all boys and their families. Both authors have been convincing in their argument that for boys it would be good if they become more 'emotionally literate,' in order to comprehend their own feelings as well as of others. The valuable and insightful proposal given by these…
Raising Cain: Protecting the Emotional Life of Boys by Dan Ph.d Kindlon, Michael Ph.d
Thompson. Ballantine Reader's Circle. www.enotalone.com
Raising Cain: Protecting the Emotional Life of Boys by Dan Ph.d Kindlon, Michael Ph.d
Thompson. The Canadian Centres for Teaching Peace. www.peace.ca
Problems can arise from consequences of business rules that change due to external forces or a team member generates a new idea that creates a problem. This can create conflict with the values of the team members and overall team that can cause emotional behaviors to arise. The collective feedback from all team members helps build the knowledge of the manager. The combination of feedback from all team members and the manager's knowledge of the goals, assumptions, and experience helps enable the manager to express an opinion where all team members understand.
Openness, open to new experience, extraversion, outgoing and high spirited, and neuroticism, a general tendency to experience emotions, are correlated with emotional intelligence (Godse). If a manager is open to new experience, outgoing, and experiences their own emotions, emotional intelligence comes easier because it becomes a shared experience among team members. Openness allows the manager to learn about…
Godse, a. & . (n.d.). Perceived emotional intelligence and conflict resolution styles among infomraiton technology professionals: Tesing the mediating role of personalityp. Singapore Management Review, 32:1, 69-83.
Liu, C. & . (2010). A system maintenance process for facilitation requests management and conflict resolution. International Journal of Software Engineering and Knowledge Engineering, 20:7, 899-920.