Most retail environments are plagued by high turnover. While some of this has to do with a lack of motivation, much of the problem lies in the company's inability to create high-performance teams capable of taking on challenges and making decisions with peers to help solve problems within the company (Janis, 1972). In any environment, when a successful team is lacking, so too is motivation and consistency of performance.

Terkel, Working (Organizational Behavior) The interview subjects in Studs Terkel's book Working run the gamut from farm wife to university professor, but all are able to be articulate about what it is that they do for a living. However, some basic patterns emerge upon examination of a representative sample of Terkel's interviews. The first thing to note is the relationship of education to work: in some sense, these people are all

The "bookends" of the model being organization work settings and members is accurate and pragmatic as well. In the authors' analysis of the conceptual models for understanding organizational change in chapter 8 illustrates the depth of his expertise in the academic field and his pragmatism at translating theory into results. It must have been the most challenging chapter of the book to write as it moves quickly between the theoretical

Organizational Behavior When women go to work in male dominated jobs, a clear message is given to them that they are not fit for the long hours and the organizational loyalty that the job requires due to the tug of children and the demand of family obligations. Many organizations, including hospitals put loyalty tests like long work hours to find out whether the employees will be able to meet the requirements

Organization Behavior Student Inserts Grade Course Here CUSTOMER RELATIONSHIP Management -- INTRODUCTION A customer is the most prestigious stakeholder of any business organization. The success or failure of its business is totally dependent on the consumption behavior and loyalty of its customers (Campbell, 2003). Therefore, making a long-term and strategic relationship with the customers must be among the top priorities of business organizations (Mithas, Krishnan, & Fornell, 2005). This relationship is managed through

Organizational Behavior In 1984, the movie The Gods Must be Crazy depicted a Kalahari bushman who finds a Coca-Cola bottle that was discarded from an airplane into the desert. The bushman does not recognize the bottle or the brand, and the situation leads to all manner of confusion among the tribe, who try to decipher the meaning of the bottle. Such a story would be rather incomprehensible today, that there would