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Communication Competency
Communication Analysis
Communication competency: Self-analysis
Communication competency is defined as "the degree to which a communicator's goals are achieved through effective and appropriate interaction" (Lane 2000). Whether we are aware of it or not, we are always communicating. But our intentions are not necessarily transmitted in an effective fashion to those whom we would like to receive our messages. Because "the goal of communication is shared meaning" self-awareness of how a message is received by others is a critical component of good communication (Lane 2000). Competent communicators understand explicitly what their goals are and the mentality of the person on whom they are using their persuasive skills. Communication competency is always situational. Competency involves "using knowledge of self, other, context, and communication theory to generate adaptive communication performances" (Lane 2000).
For example, speaking to an audience of my peers requires a level of conversational informality...
speaking to a professor. Speaking to a general audience on a technical subject requires careful explanation of unfamiliar terms audience members likely do not know, versus addressing an audience of experts. And speaking in public to a large group demands more distance and formality than speaking informally to a small group or to individuals. Using the techniques that would work in one setting would not work in another. No one enjoys being lectured to during what should be a friendly dialogue; on the other hand, if a lecturer is overly informal, the audience may not respect his or her words. Yoking style to substance is thus a very important part of good communication. Communication goals can take a number of forms. Some may be relational, affirming our connections with others; some may be instrumental and goal-directed, while still others might relate to creating a particular image of ourselves. More often than not, these motivations may be mixed together (Lane 2000).
The Communication Competence Scale (CCS) was designed to measure attributes of…
Reference
Lane, Derek R. (2000). Communication competence defined. Communication Capstone.
Retrieved: http://www.uky.edu/~drlane/capstone/commcomp.htm
Reis, Jane Lister. (n.d.). Communication Competence Scale. CMN 150. Retrieved:
http://facweb.northseattle.edu/jreis/cmn165/communication_competence_scale.htm
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