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Due to the need to solve the issues that emerge in the workplace, various problem solving approaches have emerged and are used to help in finding solution to the issues. Regardless of the utilized or adopted problem-solving model, the process generally involves several stages (Hicks, 2004, p.35). However, it's not necessary to strictly adhere to the stages in a particular problem-solving model in order to be effective in finding the solution to the problem.
An example of a current issue in the workplace setting is the lack of motivation by the employees in their work that contributes to the ineffective or poor delivery of services. This issue can be solved through the use of a problem-solving model that incorporates seven important stages. These stages are identification of the underlying problem or issues, understanding people's interests, listing potential solutions, evaluating options, choosing the best possible option, recording agreements, and agreeing on possibilities and evaluation.
In this case, identification of the underlying issues involves observing the most possible factors...
The next step is to list the possible solutions to the problem such as improving the recognition of employees, lessening criticism, adjusting work schedules, and establishing a new reward system. Based on the evaluation of the issue at hand, the most suitable solution is chosen such as improving employee recognition. The management should then record agreements on the possibilities as well evaluation mechanisms such as avoiding criticism of a worker in front of other employees.
References:
"Electronic Health Records and Meaningful Use." (2011, September 2). The Office of the National Coordinator for Health Information Technology. Retrieved U.S. Department of Health and Human Services website: http://healthit.hhs.gov/portal/server.pt?open=512&objID=2996&mode=2
Hicks, M.J. Problem solving and decision making: hard, soft, and creative approaches (2nd ed.).
North Yorkshire: Thomson Learning
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