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Armed with such information, transformational leaders can respond appropriately thus effectively averting possible fallout. This is a clear indication that they possess empathy. Empathy according to Goleman (2004) is "the ability to understand the emotional makeup of other people." By easily identifying with the thoughts and concerns of their followers, transactional leaders can better take a group's pulse while at the same time correctly reading its concerns and thoughts.
Further, as I had earlier on indicated elsewhere in this text, Daft and Lane (2009) are convinced that when it comes to the management of change, transformational leaders perform relatively well. This is an indication that as compared to transactional leaders, transformational leaders do possess social skills. The hallmarks of social skills according to Goleman (2004) include but they are not limited to persuasiveness and effectiveness in change leadership. As drivers of change, transformational leaders have superior interpersonal skills and team building capabilities. They are thus capable of communicating with people in ways that can easily be understood.
Conclusion
Based on the discussion above, the relevance of emotional intelligence when...
Although distinct from technical and perhaps academic skills, emotional intelligence largely complements such skills. For this reason, a high degree of emotional intelligence is an important ingredient of success for any leader.
References
Armstrong, M. (2006). A Handbook of Human Resource Management Practice (10th ed.). Philadelphia, PA: Kogan Page Publishers.
Bertocci, D.I. (2009). Leadership in Organizations: There is a Difference between Leaders and Managers. New York: University Press of America.
Daft, R.L., Kendrick, M. & Vershinina, N. (2010). Management. Hampshire: Cengage Learning EMEA.
Daft, R.L. & Lane, P. (2009). Management (9th ed.). Mason, OH: Cengage Learning.
Goleman, D. (2004, January). What Makes a Leader? Harvard Business Review. Retrieved from: http://hbr.org/2004/01/what-makes-a-leader/ar/1
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