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S. Management and Training Team -- put through cross-cultural training, understanding Hindu and Indian history and society, social classes, some idioms, history of relationship with the West; Phase 2- Cross-cultural training of Indian team; American idioms, speech patterns, encourage viewing of American movies, sit-coms, reading of American popular magazines and newspapers, teach popular culture; Phase 3 -- Implementation of new system, continual training and monitoring, transition of some management roles to natives, continue classes in speech and loss of accent; Phase 4 -- Use center as springboard and example for new centers in other countries or additional centers in India; change out U.S. management team so more employees become cross-culturally aware. Promote from within, provide stateside opportunities for bright Indian employees (Rai, 2007).
Figure 1 -- Four Stage Training and Implementation Plan:
What is, however, most important to remember when dealing with issues of international labor, foreign workers and investment, is that one must take into account not just the typical paradigm of one's own country, but the various cultural, political, and social aspects of the host country, host...
(2008). What's This India Business? Offshoring, Outsourcing and the Global Services Revolution. Nicholas Brealey Publications.
Rai, U. And V. Khosla. (2007). Offshoring Secrets: Building and Running a Successful India Operation. Happy About Publishers.
Reddy, S. et.al., (2008), International Trade and Labor Standards: A Proposal for Linkage. Columbia University Press.
Indian Team identified; begin language and cultural training, then move towards product development and ongoing training issues.
Center is up and running; ongoing training, identification of issues, top employees, strategic plans. Goals.
4
2
U.S. Team identified, trained, ensure physical location, equipment, etc. open and ready. Provide housing and relocation assistance.
Springboard, new examples, revitalize; what have we learned? How to reinvent and reimplement?
Implementation of new system, continual training and monitoring; transition of appropriate management roles.
1
3
REFERENCES
Davies, P. (2008). What's This India Business? Offshoring, Outsourcing and the Global Services Revolution. Nicholas Brealey Publications.
Rai, U. And V. Khosla. (2007). Offshoring Secrets: Building and Running a Successful India Operation. Happy About Publishers.
Reddy, S. et.al., (2008), International Trade and Labor Standards: A Proposal for Linkage. Columbia University Press.
Indian Team identified; begin language and cultural training, then move towards product development and ongoing training issues.
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