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Increasingly they would go out to lunch together with friends from their old company, and within six weeks, another manager was hired. That week I was called into the COO's office and he told me that instead of running reporting and analysis I was to train all customer service reps on a new system they had been avoiding -- and bad mouthing -- for years. I felt pushed aside, everyone in the company knew the system he asked me to train them on was a relic, it had been around for over a decade and maybe 10% of the company used it. I accepted the challenge, went to work on training the employees. During that time the new COO had several offsites that included the new management team, none of us who had been at the company before. The attitude of the new management team was "we're here to clean this place up." I increasingly felt like I didn't fit in and eventually left for another job.
In retrospect I could have used the OCEAN strategy to...
Also, the values of the new management team seemed to not be so much on internal job satisfaction but on completely re-defining the business from the ground up. It would have been belter to have used many of the techniques in the class to better understand the COO's priorities and direction. In addition the expectations of the new management team needed to be better understood. Instead of reading the exclusion from off-sites and the strong associations the new management team had as exclusive, it would have been better to have looked at it from a developmental perspective. Concentrating on why the training on the legacy system which was universally despised by many of the employees in the company, as a priority would have also been valuable insight. Given the task of getting the employees to use the legacy system was not very appealing yet managing others and motivating them was.
Organizational Analysis of Google Google is a high-tech organization with appealing rates of growth beneficial to shareholders. Inherent with its development, Google faces notable challenges. This study will focus on the situation facing the company besides exploring the competition it faces from rival firms in the industry. This study also provides positive and feasible recommendations for the leaders of the organization to consider. Besides the issues facing the company, the outstanding
Organizational Behavior In 1984, the movie The Gods Must be Crazy depicted a Kalahari bushman who finds a Coca-Cola bottle that was discarded from an airplane into the desert. The bushman does not recognize the bottle or the brand, and the situation leads to all manner of confusion among the tribe, who try to decipher the meaning of the bottle. Such a story would be rather incomprehensible today, that there would
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Introduction Leadership is a diverse discipline which can be viewed from different contexts. However, leadership is inevitably an individual characteristic. This paper explores the individual background of the two leaders, Interviewee A and Interviewee B, their character styles and differences, personality styles and differences as well as leadership vision. It also dissects through their relations with their followers, how they have handled challenges and change, ethics, integrity and social responsibility, similarities
Organizational Leadership Program Reflection Survey What was your experience of the modular format of the courses? Did the courses in each module seem to fit together well? Why or why not? I have enjoyed this particular modular format. It had all of the academic quality that I expected from the Masters Course. For starters, it maintained high and extensive standards for academic excellence and classes that are quite intensive. In addition, the modular
Human Resources Managing Organisational Culture The values and behaviors that contribute to the unique social and psychological environment of an organization make up the organizations culture. Organizational culture is the summation total of an organization's past and current suppositions, incidents, viewpoint, and values that hold it together, and is articulated in its self-image, inner workings, connections with the outside world, and future prospects. In dealing with the management of organisational culture, it is