Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Quality Award
Malcolm Baldrige National Quality Award
Lockheed Martin Missiles and Fire Control (MFC) is one of the four 2012 honorees of the Malcolm Baldrige National Quality Award. Award recipients are evaluated based upon "leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results" (Newman 2012). Lockheed Martin "designs, develops, manufactures, and supports advanced combat, missile, rocket, and sensor systems for the U.S. And foreign military" (Lockheed Martin Missiles and Fire Control, 2012, Malcolm Baldrige National Quality Award). The company received the Award because of its outstanding ability to uphold high quality standards in a consistent fashion, year after year. The company has been profitable for shareholders and customers alike.
For example, "ratings for customer loyalty have improved 18% since 2007 and are best in class with 100% of customers" and the company's consistent improvements of its processes have yielded 100%...
The company has continued to retain standards above and beyond that of the industry average. No regulatory actions have been taken against Lockheed since 2009, an outstanding achievement given the highly sophisticated machinery it is producing. Moreover, the organization's 56% superior security rating audit is well above the 4% industry average (Lockheed Martin Missiles and Fire Control, 2012, Malcolm Baldrige National Quality Award).
The company has also been praised for the striking resilience it has shown since 2007, yet another measure of business excellence. Despite the recession, threats to government spending, and other external circumstances beyond its control, Lockheed remained steady in terms of its profits, quality, and ethical conduct. For shareholders, Lockheed Martin has proven to be a strong investment. "Return on investment, a strategic…
References
Lockheed Martin Missiles and Fire Control. (2012). Malcolm Baldrige National Quality Award.
Retrieved: http://www.nist.gov/baldrige/award_recipients/lockheed-martin.cfm
Lockheed Martin ousts future CEO over relationship with subordinate. (2012). CBS. Retrieved:
http://washington.cbslocal.com/2012/11/13/lockheed-martin-ousts-future-ceo-over-relationship-with-subordinate/
http://www.nist.gov/baldrige/baldrige_recipients2012.cfm
In larger establishments, this would require specific focus on personnel management as well. Managers could, for example, be appointed in teams in order to ensure that personnel are managed effectively. In the lodging industry, a secondary component of quality assurance is the products that customers receive in terms of accommodation and food. To ensure that quality is maintained in terms of these aspects, personnel should be trained to effectively and
The Malcolm Baldrige National Quality Award was established by Congress in 1987 to promote quality awareness, to recognize quality and business achievements of U.S. organizations, and to publicize these organizations' successful performance strategies. Now America's highest honor for innovation and performance excellence, the Baldrige Award is presented annually to U.S. organizations by the President of the United States. Awards are given in manufacturing, service, small business, education, health care, and
Malcolm Baldrige Quality Award The Malcolm Baldrige National Quality Award is named after Malcolm Baldrige, who was Secretary of Commerce from 1981 until 1987. Baldrige was known for his focus on efficiency and effectiveness, and the award was developed to recognize and reward those qualities in business. The Malcolm Baldrige National Quality Award is an award managed by the National Institute of Standards and Technology (NIST), which is a branch of
Malcolm Baldrige National Quality Award Analysis and Assessment of Its Effectiveness Globally on Product Quality During the mid 1980s it was becoming increasingly apparent that American businesses were losing their competitive edge to foreign rivals who were transforming quality management into a potent competitive differentiator and value-creator in global markets. Many of America's top industries were increasingly being challenged on product quality and often losing to smaller yet much more quality-obsessed competitors.
Malcolm Baldrige Award The Malcolm Baldrige National Quality Award is a U.S. national award, which was created by Public Law 100-107, which became a law on August 20, 1987. The Award Program is a part of Public Law 100-107, and aims to create a public-private partnership. The main support for the program is from the Foundation for the Malcolm Baldrige National Quality Award, which was established in 1988. The Award is
Awards Gold Standards Empowering Employees to Implement an Award Winning Approach Using TQM to Drive Change and Improve Customer Service Challenges and Benefits Total Quality Management: A Case Study of a Quality Award Winning Organization In today's society, consumers are often seen more as numbers than actual people. Customer service is talked about frequently, but rarely delivered upon. Customer's requests or needs that go beyond what employees typically experience often fall upon the deaf ears of