Relationship Marketing Program Relationship Marketing the Idea Essay

Download this Essay in word format (.doc)

Note: Sample below may appear distorted but all corresponding word document files contain proper formatting

Excerpt from Essay:

Relationship Marketing Program

Relationship Marketing

The idea of relationship marketing has been the .prime focus of many businesses and the trade oriented organizations of late. There has been an upsurge in competition with more players getting into the various fields of operation that there before had not been flooded by the same kind of businesses. This then called for the relationship marketing into play.

Relationship marketing is promotions and selling engagements whose prime aim is to inculcate trust and a long-term relationship between the company and the big clientele. In this endeavor, the customers' profile, purchase history, contact and any other pertinent information is stored in the database and an account executive to a number of major clients to follow up on their needs and maintain the relationship as well (Web Finance, 2011).

From this precedence, any value-adding policy or approach must of necessity take into account the ultimate aim of relationship marketing as Gronroos, (1994) puts it "…establishing, maintaining and enhancing relationships with customers…at a profit, so that the objectives of the parties are met…"

Thesis statement

To obtain the ultimate goal of the relationship marketing, there has to be a wide range of marketing communication to be incorporated since there is a wide range of customer base that the company deals with. It would be a fallacy to assume one technique and use it solely as the only marketing communication tool.

Basically there are two marketing communication approaches that are to be discussed in the scope of this paper; the traditional and digital marketing techniques.

Traditional marketing techniques

These were the techniques that were used before the invention and the wide spread of the computer technology and are still being used to date. The wide range of traditional marketing involved though not limited to the following; tradeshows, direct mails, events, banners, placards, danglers, teardrops, rollups, billboards, wall murals, vehicle branding, shirt branding all these that could e done to the particular client the company felt was an instrumental client to them. There was also the option of presenting branded cups, pens hats or diaries to the particular clients.

Digital marketing techniques

This is the employment of all forms of digital advertising channels and techniques to reach the clientele. These may include internet, mobile calls/sms/mms, social media for the relationship marketing and in a wider sense of marketing the use of television, radio, banner ads ad n digital outdoors.

Strengths of Traditional marketing techniques

Even the internet has taken over the marketing trends and almost everything is done on the net, there is still a vast majority of potential clientele out there who still are not enabled to aces the internet. This makes it a challenge to reach them through the digital marketing hence the traditional methods apply best.

The other advantage that the traditional technique has is the brand consciousness where there is till a vast number of people who eve though they are aware of the internet and use it, they may fail to trust it for some specific marketing and purchasing needs. For instance one would trust a billboard on a promotion by some small company than if the company does it online. They are tempted to think it is a fraudster marauding in the name of the mother company. It takes time to convince the customers to do the internet transaction according to Tony Baker, (2009).

The other advantage is that the traditional techniques can last longer in terms of the material used hence having a longer lasting impression on the mind of the customer than the digital technique. One is more likely to find a flyer or company calendar in a house two years after a promotion but you are least likely to find someone with an image downloaded from a website in the flash-disk even one week after the promotion is ended.

Weaknesses of Traditional marketing techniques

The traditional techniques are faced with quite a number of shortcomings that make more and more companies opt for the digital technique in their marketing.

The timing of the traditional technique has been overtaken by time since the timeliness of an advertisement does not go hand in hand with the product availability itself. For instance a company can advertise a product and the very morning people flock in and carry away all the available stock. The company cannot immediately update the stock status on the newspapers and banners hence there will be a he number of disappointed clients (Debbie Mcrill, 2011).

The cost of the advertising mode is also prohibitive since the company has to pay for every advert per day and every time they update it there are new charges. The company has to pay as well for the delivery of the flyers and banners every time they send out a bike boy.

The traditional techniques are restricted in terms of ability to customize them. They can only be formatted to target a given age group but not an individual.

The pricing trend on the print is hard to explain. There is a good extent of rigidity that comes with it since there may be other benefits that come with buying a given category of products and all that cannot be carried in a traditional advertising technique.

Strengths of Digital marketing techniques

The digital mode of communication is more advantageous taking into account the ratio of the reached market against the cost of placing the advert or the communication on their website. This medium can reach a wide variety of audience or the client base than the traditional method with lesser investment as compared to the traditional methods that were costly.

The digital media also gives the company the advantage of taking statistics in a very inexpensive manner. Through the viewership of a given category the company can tell which product or the category of service is liked or is on demand from a majority of the customers targeted.

This will enable the company to update the stocks accordingly or revise their way of operations in accordance to what the clients wish for. Here the company can also measure and take the results of a campaign immediately hence making it more time saving than the traditional method.

The internet communication does not need much time as the traditional techniques do. Once a message has been formatted or and advertisement made, all the web designer does is to post it onto the internet and it would reach the audience without much talking or calls as is the case in the traditional media where there could be need to keep calling and explanations to the target clients.

The internet source of communication or advertising can also have a future income generation since one may keep the message in the inbox and come across it at a later date and find it still useful and respond to the advert or the message.

The digital means of communication can be formatted to target an individual. This happens when the website is formatted to be able to give the viewer options of other items or events that are relevant and close to the ones that he has been looking at previously.

The pricing trend is also easy to elaborate since when you click on products, there can be thread messages explaining the accompanying benefits to the purchase of the particular item.

Weaknesses of digital marketing techniques

The digital method excludes those who are not technology oriented or have no access to technology since it is just a common mode among the urbanites that have technological know-how and the resources to access the technology as well.

The other undoing of the digital means is that it has been clouded by fraud which makes it quite hard to trust and work with. Many people would fear trusting an online commitment especially when…[continue]

Cite This Essay:

"Relationship Marketing Program Relationship Marketing The Idea" (2011, April 18) Retrieved October 23, 2016, from

"Relationship Marketing Program Relationship Marketing The Idea" 18 April 2011. Web.23 October. 2016. <>

"Relationship Marketing Program Relationship Marketing The Idea", 18 April 2011, Accessed.23 October. 2016,

Other Documents Pertaining To This Topic

  • Marketing Classic the Marketing Approach to Any

    Marketing Classic The marketing approach to any organization is incredibly important and this is no different for the group at Classic Airlines. Like many within the airline industry, Classic is facing many challenges and problems that threaten their competitive advantage and the way that they conduct business. The purpose of this essay is to examine some of these marketing challenges and incorporate them into some of the broader marketing ideas and

  • Marketing Definition of Marketing the

    An excellent company will also put marketing at the very center of its operations and direction; marketing will become a catalyst of overall market growth. With the rapid adoption of social networks, marketing is increasingly multi-channel and relationship based, far exceeding the constraints of the initial 4Ps as a result (Mint, 2010). The use of social networks to create customer loyalty by listening more accurately and responding faster to customer

  • Marketing Plan for Carnival Cruise

    Ocean Village is UK-based and is uses the differentiated experience of offering families the opportunity to define their own cruise itinerary (Kwortnik, 2006). There is freedom as to when passengers will eat, what they choose to participate in, and the concept focuses on breaking out of the mold of highly predictable and regimented cruise programs. The two remaining brands, P&O Cruises Australia and the Yachts of Seabourn, each have

  • Marketing Strategy Sales and Marketing Strategy Barkwood

    Marketing Strategy Sales and Marketing Strategy Barkwood Pet Daycare: Sales and Marketing Strategy Marketing Message Marketing message refers to the component that plays a critical role in grabbing the prospective attention while offering information on how to solve the problems and the need to trust the organization in question. It is also critical in the decision-making process by the consumers to adopt and integrate valuable reasons to execute transactions with the organization above any

  • Marketing Is About Service Encounter

    Marketing Is About Service Encounter Concept of Marketing Marketing as an Organization-wide Philosophy Role of Marketing in Business Marketing Begins and Ends with the Customer Concept of Marketing Mix Impact of Globalization on Marketing What are Services Service Encounters: The Building Blocks for Customer Perceptions Impact of Globalization on Service Encounter The Importance of Encounters Marketing is about Service Encounter Concept of Marketing Marketing is all about managing strong relationship with customers. It is a process through which companies create value for their

  • Marketing Management the Cosmetics Industry and Market

    Marketing Management The cosmetics industry and market continually change to present players in the field with new opportunities and threats. In the context of the dynamic and competitive industry, Estee Lauder is seeking to introduce a new product line to better serve the changing needs of customers. The new product line would be sold with the Beautiful fragrance and would be distinguished by the fact that it is based on components

  • Marketing Plan for MNC

    In order to be known into the market place and as a new entrant, the company will provide its target market with an affordable cost while providing them a high quality products and services. The company will be given the customer and client a price that is lesser than its competitors so that the consumer will be enhanced to buy and patronize the Global Smart Card. Each card is

Read Full Essay
Copyright 2016 . All Rights Reserved