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The field workers will be required to return every evening to rest and recharge their efforts. When they return, there will be a debriefing session to discuss the day's events and the structure of the effort for the next day. A daily assessment will be made of the volunteers' emotional state, and decisions made regarding their position in the effort. Those who suffer breakdowns will be sent away for professional care and replaced by fresh volunteers.
If a volunteer is visibly affected by the stress but not at breakdown level, I will conduct a meeting with the person to determine his or her willingness to continue being part of the program. In such a case, I would then retain the volunteer in question for duty at the base camp for a day or two until I can ensure that the person is ready for field duty again.
For the debriefing sessions, I will also organize group discussions to allow volunteers the opportunity to talk about the events that occurred during the day. This opportunity would be free for all to discuss their emotions and reactions to the devastation they encountered.
According...
In order to provide the level of assistance needed, these volunteers cannot succumb to their own emotion. Their role as supporters mean that they must be able to provide comfort without appearing to need comfort themselves. However, being human, they will need to deal with the stress at a location away from the devastated public.
For these reasons, I would organize the volunteer workers in a way that provides not only assistance to the public, but that ensures their own emotional health as well.
References
Orioniso. (2010). Headwaters Relief Organization Volunteers Assist with Tornado Recovery in Wadena, Minnesota. Retrieved from: http://www.orioniso.com/news/2010-06-wadena/index.html
Sanders, M. (2008). Volunteers Support Each other through Emotion, Stress of Tennessee Tornado Response. American Red Cross. Retrieved from: http://www.redcross.org/portal/site/en/menuitem.1a019a978f421296e81ec89e43181aa0/?vgnextoid=2b9c248ab8f7b110VgnVCM10000089f0870aRCRD
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