Accreditation/Certification Schemes in Hospitality Industry
Accreditation and certification schemes exist to recognize best practices in any industry. In the hospitality industry some compulsory standards are established through variety of means including accreditation, legislation and industry membership requirements that are meant to recognize good practices in various areas including "health and safety, competence standards, occupational safety, land use planning, licensing of businesses and consumer protection." (Font and Harris, 2004)
Some voluntary standards also exist which come in the form of training manuals which help companies in the hospitality industry improve performance in different areas to meet membership requirements. For example Pearl Continental Hotel in Pakistan is a small five star hotel in the country. It has been a member of the Leading small five star hotels in the world for many years now. This kind of recognition however is not easily achieved. The hotel had to meet strict requirements and to improve operations to meet the membership criteria.
The establishment of voluntary standards can be considered a part of the certification process because these standards are recommended by a certification body and this process is called conformity assessment. These standards are highly relevant to the tourism and hospitality industry and the main purpose of the process is to allow firms to achieve recognition in various areas of service. "The overall aim is that the...
But these certifications and labels tend to confuse people as "too many eco-labels with different meanings, criteria, geographical scope, confusing messages, limited expertise and expensive systems, only partly meeting the requirements of compliance assessment (Font, 2002, p 203)." These labels are meant to recognize eco-friendly practices by the hospitality industry which can otherwise cause great eco damage and hence green shield is important. A 2008 report by WTO concluded that, "efforts to lower energy consumption and greenhouse gas emissions (GHG) are still largely in their infancy in the tourism sector and thus far have been taken without any vision of a co-ordinated sector-wide response (UNWTO, 2008, pg18)."
Hospitality industries in different countries have different reasons for adoption of certification standards. China for example has two main driving factors for complying with standards and these are reputation and environmental achievement (Fryxell et al., 2008). One tourism company in Australia for example has received accreditation in the form of…
