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Norris Case Analysis
Section 1 Introduction to the Organization
Barbara Norris was the new nurse manager at the General Surgery Unit (GSU) of Eastern Massachusetts Medical Center (EMMC).
She oversaw a unit of 33 staff, including 25 RNs and 8 patient care assistants (PCAs).
However, in just six months she had lost 5 RNs.
The EMMC needed to keep costs down and Norris needed to find a way to succeed given limited resources.
However, the previous nurse manager had done a poor job of record keeping and leadership and multiple issues needed to be addressed (Groysberg et al., 2009).
Section 2 Leadership Problems/Issues Facing the Organization
The GSU had a history of poor performance, with high staff turnover and low morale.
There was a lack of trust between the nursing staff and the previous nurse manager, resulting in poor communication and a lack of accountability.
The nursing staff was demoralized, with low job satisfaction and a high rate of burnout.
There was a lack of coordination between the nursing staff and the surgical team, resulting in delays in patient care.
The GSU was facing increasing pressure to improve patient outcomes and reduce costs (patient...…outcomes and reduce costs.
Section 4 Metrics or Indicators of Success
Increase in nursing staff job satisfaction and decrease in staff turnover.
Improvement in patient satisfaction scores and reduction in patient complaints (Groysberg et al., 2009).
Increase in coordination between nursing staff and surgical team, resulting in a decrease in patient care delays.
Reduction in healthcare-associated infections and hospital readmissions.
Improvement in financial performance, including a reduction in costs and an increase in revenue.
Section 5 Anticipated Outcomes
Increased staff morale and job satisfaction.
Improved patient outcomes and satisfaction.
Reduction in costs and improved financial performance. Increased collaboration between nursing…
References
Groysberg, B., Nohria, N., & Bell, D. (2009). Barbara Norris: Leading change in the general surgery unit. Harvard Business School.
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