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Categories of risk associated with sourcing of IT/IS services
Performance Risk
Delays at third parties may lead to a decline in end customer performance levels and timely delivery. As a product/service is outsourced, this risk gets heightened severely. Several factors can cause delays such as factors that are not within the outsourcing company's control. For instance, delays at the port/custom, weather, labor disputes, and political crisis. More severe examples are delays caused by terrorist activities and uncertainties and interruptions from outbreaks of deadly and contagious diseases like SARS or Ebola. As variability and lead-time increase, the need for greater stock levels and all other expensive buffers also increases, whereas generally, supply chain confidence reduces.
Operational Risk
Also, the outsourcing alteration phase may not succeed if budgets and schedules are not actualized as a result of lack of resources or adequate planning. It is possible to run an outsourcing using the same planning and discipline as an implementation for an efficiently-run large-scale system. Outsourcing is all about replacing service or production functions, and such functions have direct effects on the ability of the company to meet every of its responsibilities to shareholders and customers. The quality of products or services can equally be affected during outsourcing, which in turn affects the satisfaction of the customers. Companies are expected to be careful in selecting, qualifying, contracting with, and effectively working with their outsourcing partners to make sure there is no deterioration of quality. This mostly requires effective periods of transition or parallel manufacturing as well as efficient cross-training among different companies. Cost savings efforts are often responsible for the neglect of these aspects.
Financial Risk
It is possible that the suppliers are not financially stable, which puts the company at the risk of supply interruptions. Unpredictably, the financial stability effectiveness basis scored a much lower mark below the others in the results from the survey, which indicates that a large number of companies stand the risk of facing supply interruptions or other related problems due to the lack of financial resources on the side of the supplier (O'Keeffe & Vanlandingham, 2004).
2a. Why Organizations Outsource IT/IS Activities
Need for Specialized Capability from a Supplier
More companies are beginning to realize that outsourcing some decisions should be tied directly to business strategy as well as good knowledge of major competencies. Third-party suppliers are also able to raise the entire value chain performance once every participant in that chain has the right understanding and pays attention to their individual major competencies. Major competencies can equally involve abilities like technical innovation or rapid flexibility/response. The production industry most times graded the need for special ability from suppliers to be a bit lower than every other option. Most often, functional management graded the need for special ability from the suppliers as very vital. Companies whose revenues ranged between $500M and $1B graded special supplier abilities as more essential than every other company.
Maximize Restructuring Benefits
When the company is restructured to increase quality, costs, speed, or service, business functions that are not regarded as core may be pushed aside. However, they still require handling, and outsourcing is the best way to do this.
2b. Why organizations might choose to keep all IT/IS activities in house.
It is difficult to outsource certain IT functions. The effects of IT are felt all over the organization, from the daily simple tasks done by employees to complex automated tasks. Therefore, these are very essential systems for which the company may make such functions in-house. This is as a result of the risk of losing control. An outside salesperson may not be as efficient as the full-time company worker who is under the same administration with every other employee. Other concerns are data confidentiality and recovery. However, there will be the need for a supervisor with the knowledge of how to handle IT staff members.
It is possible for organizations to get locked in. Once the vendor fails to get their work documented on the company system or network, or if the firm is forced to buy their proprietary software, it is easy for them to end up feeling like they can't possibly go anywhere else or take its network back. Most outsourced companies need organizations to sign yearly contract, which places a limitation on their flexibility (CCS, 2016).
3, Criteria used to identify articles as being authoritative in academic terms
What qualifications does the author have? Academic authors are expected to emerge from institutes or universities, and a university press often handles the publication of each academic writing work.
Are all the sources mentioned? Search for a reference list of bibliography.
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