- Words: 650
- Length: 2 Pages
- Topic: Business - Management
- Paper #: 12118841
Balanced scorecard approach typically focuses on the organization finding links and balances between its mission and vision and four perspectives -- the financial, learning & growth, internal operations and customer (Kaplan & Norton, 2013). This approach is contrasted with a modified version that was used in the construction of Heathrow Airport Terminal 5 (Basu, Little & Millard, 2009).
The Heathrow Terminal 5 project began with a number of objectives relating to