Business Communication Resources: Communiques Week Four Learning

¶ … Business Communication Resources: Communiques Week Four Learning Team assignment (ATTACHED 2 DOCUMENTS) Review communiques Week Four Learning Team assignment. Evaluate communication determine effectiveness.

Evaluating business communication

The communiques were effective in conveying the message intended in that the writer stated their recommendation, and she supported her recommendations. The writer provided facts against Riordan Manufacturing going ahead with the acquisition. The writer states how she arrived at her recommendations, and considered the CEO's overall intention for the acquisition when she was giving her recommendation. The facts stated in the communiques' are very clear, and understood easily by the recipients.

Using an office memo to convey her message, the writer chose an appropriate method of communicating her message. The memo seemed informal, but this may be because the recipients were her colleagues, and she had a personal relationship with them. The writer could have used a more formal approach when communicating her message, but still have used email and office memos. This been a business communication and not a just any other communication, the writer should have considered making the messages more formal. The message been communicated is very clear, and it explains the department's decision not to recommend the acquisition due to the falsified information and current financial situation of the company.

Considering that the writer was communicating to her team members, the first email seems to be appropriate. The memo to the sales manager should have been more formal and provided more detailed information regarding her recommendations. The main reason why the memo does not sound formal is because the writer knows more regarding the recipient and this lead to a lax in the communication. Merely providing her recommendations was not enough to convince the recipient. The communique is not at the appropriate level of communication. The writer should have let the accounting manager to communicate to the sales manager.

Having leaders who delegate to their employees has affected the way the communication takes place within the group. Managers are allowing their junior staff to give out their recommendations, and have confidence that the recipients no matter their level of seniority will listen to them. The leaders ensure that the organization's policies and procedures are followed, and they allow their employees to make recommendations and suggestions. This is a positive thing in this business scenario.

To improve the communiques, it would be recommended that the writer uses a more formal approach, and provides more detailed facts regarding her recommendations. Junior staff should not be allowed to communicate directly to other managers regarding their recommendations. Avoiding this would make the communiques more formal and show authority to the other managers. The tone for the memo should not have addressed the recipients on a personal note. The memo should have kept its focus and provided the reasons and recommendations.

The accounting staff should not have provided the sales manager with the information regarding the current sales levels of JJJ. This created ethical issues because the sales manager was a former employee, and he had connections with the company. The sales manager could relay this information to JJJ, which would make them alter their records in favor of the acquisition. The information shared with the accounting manager has ethical implications, in that JJJ had falsified their records to show they are doing well, yet the true records indicate otherwise. This information shows that JJJ is unethical in its dealings, and going ahead with the acquisition would have a negative impact towards Riordan Manufacturing Scenario, 2012()

The communication does not share too much information. The information provided by the writer is necessary to justify her recommendations against the acquisition. Without the information, the recipients would have questioned how she arrived at her recommendations. There are other parts of the communication that the writer should not have pointed out, like the falsified information by JJJ accountants. Stating the company is not financially stable would have been enough to justify her recommendations.

The writer having stated that JJJ had provided falsified documents, she should have also provided her team members with a set of both documents. This would have made her recommendations be ascertained by her team members. The staff accountant should also have included the profit and loss statements to the recipients. The sales figures she mentioned to the sales manager should be justified by providing the actual figures. This would have allowed the sales manager to make up his own mind, and considered the facts.