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Company Email
Two alternatives to increase the company's customer service score
Dear Greg,
I first would like to thank you, for providing me the opportunity to oversee your four store locations as the retail division manager. This is a large responsibility, and one that I am willing to accept. One of my roles is to ensure the competitiveness of our growing franchise. Customer service is a pivotal strength of our business; however, it has been declining of late.
I understand that with any business customer service is paramount to success. BCCC is no different in this regard. This is particularly true as competition is pervasive in all of our markets. Competitors, particularly in our industry, will strike at any opportunity to steal market share from our company. I understand this dynamic and have enclosed recommendations to keep the company competitive from a customer service perspective. Over my tenure as manager, I have amassed all the negative and positive reviews of service. As such, I have obtained a large sample size to base the enclosed recommendations on. In addition, the recommendations are simple, and can create an immediate impact on our overall...
Of the 27 complaints received from customers, 18 of them (67%) pertained to professionalism of selling staff and cleanliness of the facility. To address these issues, the first approach will be to allocated "Cleaning Duty" assignments to all working associates throughout the day. In essence cleaning duty will require two individuals, each hour of operation to inspect the facility. Upon inspection, any dirty or damaged areas must be cleaned in a prompt manner. The inspection will include tables, bathrooms, floors, countertops, drink machines, window, doors, and other areas that easily visible to customers. The cleaning duty shifts will be evenly distributed between all workers throughout the day to minimize any animosity, resentment or ill-will between workers. Upon completion of cleaning activities, management will then inspect the entire facility to ensure that the work was completed. The manager will then provide his signature on the cleaning inspection sheet for every hour that he inspects. I…
Often companies find that when they first install filtering software or routers, the sites and communications employees need to do their jobs cannot be done. What is needed then is a gradual move to include those sites and types of communications with outside suppliers, buyers, customers, resellers, services organizations and other key constituents. The use of monitoring however is prevalent, according to the American Management Associated; fully 76% of
Naturally, we encouraged Mr. Newly to pursue the opportunity, notwithstanding our disappointment at having to postpone his appearances. Luckily, we have managed to secure the services of Mr. Drew Sterling, the immensely talented young baritone soloist who will be replacing Mr. Newly in both performances this weekend. As many of you already know, Mr. Sterling is a graduate of Berklee College of Music and the Boston Conservatory and a breathtaking
e-mail marketing campaign Delta Airlines (www.delta.) identify: • Among existing Delta Skymiles members visit Sky Club • Would attend Sky Club membership lower, $100 current $300. E-mail marketing campaign for Delta Airlines Delta Airlines is a reputable organization, a leader in the airline services industry. Still, it has to recognize that the societies are rapidly evolving and that a massive part of this development is due to the advancements in the
mail or email surveys received recently and addresses where proper ethical steps were followed. This work further describes the highest ethical standards in the use of surveys. The writer of this work has received email surveys recently that ask for participation in providing opinions of products or services. The emails did not follow the proper ethical standards that are required when completing surveys. Ethical Standards Surveys are reported to be representative of
" According to Short, Williams, and Christie (1976; cited by Van Den Hooff, Groot & De Jonge, 2005), Social Presence Theory notes that "communication media differ in the degree to which they can communicate (or simulate) the social presence of the communication partners through the use of social cues (both verbal and nonverbal cues)." This theory purports that if a medium can only communicate limited social cues, communication partners do
Although many studies have been performed regarding marketing effectiveness and efficiency, and although some have covered the benefits of cooperative marketing, none were found specific to the unique Farm Credit segment. The research conducted in this paper was designed to fill this void. A statistical sampling was taken, utilizing e-mail surveys, to discover as much as possible about each institution's advertising needs. The research conducted was exploratory in nature, rather