Business Interview Roanoke Branch CEO:

Business Interview Roanoke Branch CEO: Find out CEO's opinion of why two top executive have recently left. Find out who is filling the void in their absence and the perceived impact on operations with a particular emphasis on the collaborative review process. Obtain the CEO's perception about the employee and the client issues at the branch and suggestions for improvement. Interview Roanoke Branch Manager: Discover if PTO is being allocated to the salaried employees and, if not, why. Find out how PTO is recorded and communicated to employees.

Obtain the manager's perception about the employee and the client issues at the branch and suggestions for improvement. Obtain a Copy of Branch Policies and Procedures: Identify and understand any local policies that differ from those of the company. Interview Salaried Employees: Find out their perception of the amount of overtime they are working and why. Find out if they believe they are receiving PTO and if they believe this is adequate compensation. Obtain their suggestions for improvement.

Review Roanoke Branch financial performance: Understand financial motivations that may be impacting management decisions. Interview Account Review Manager: Evaluate knowledge of company policies and compliance with them. In cases of non-compliance, solicit reasons why company policies have not been followed. Discover the nature of the recent client complaints, when they began, what the clients are requesting to resolve their issues and how their issues are being resolved. Obtain manager's suggestions for improvement.

Interview Clients Who Have Made Complaints: Discover how long they have been a client, when their issues started, and the nature of their complaints. Ask what has been done to resolve their issues and if this has addressed their concerns. Obtain their suggestions for improvement. Obtain Client Contracts for the Past Year: Note any significant changes in terms and conditions of work. Interview all Graphic Designers and Writers: Determine the number of these employees who have employment concerns.

Determine the nature of their complaints and establish a time line of and catalyst for when dissatisfaction began. Discover if they believe management turnover has contributed to their problems. Find out what actions they have already taken to resolve their issues and what has already been done to address their concerns. If steps have been taken, find out why they haven't resolved their issues. Obtain their ideas for improvement.

Interview Art Directors and Account Executives: Find out what conditions are leading to the revision or rejection of work by the graphic designers and writers. Obtain their opinion of the productivity and morale of the designers and writers. Obtain their ideas for improvement. Obtain a Copy of Most Recent Employee Performance Reviews: Understand all documented performance issues.

Step 2A: Surveys Employees If there is anything that isn't working with your employment situation at Phoenix Advertising, can you please describe the problem and when it first began? The question's aim is to identify the reason for employee dissatisfaction and when the problem started. If you have had an issue while working at Phoenix Advertising, what do you believe has caused the issue? This question gauges what employees perceive as the root cause of their issue.

What can Phoenix Advertising do make this a better place to work? The purpose of this question is to obtain the employee's perspective on how to resolve either an outstanding issue or to improve employee relations in general. Clients If there is anything that isn't working with your current relationship with Phoenix Advertising, can you please describe the problem and when it first began? The question's aim is to identify the reason for client dissatisfaction and when the problem started.

If you have had an issue with Phoenix Advertising, what do you believe has caused the issue? This question gauges what clients perceive as the root cause of their issue. What can we do to improve your level of satisfaction with Phoenix Advertising? The purpose of this question is to obtain the client's perspective on how to resolve either an outstanding issue or to improve customer service in general. Phoenix Advertising 700 Grant Circle Charlotte, North Carolina 28201 September 7, 2009 John Redmond CEO Phoenix Advertising Roanoke Branch 333 Dale Avenue Janet Ribble.