Capital Budgeting Failure: The Case of the NHS IT System
In 2007, the National Health Service (NHS) of the United Kingdom sought to modernize and transform the way technology is utilized within the nation's health sector. This is by introducing electronic health records and assimilating IT systems across community health care centers and hospitals, as well as digital scanning. This specific project is a suitable example of the elements outside the traditional budgeting computations that firms, managers, and personnel must consider before determining whether to reject or accept a project. Unfortunately, the NHS IT system experienced failure owing to contractual changes, encompassing altering stipulations, supplier disagreements, and technical issues (Maughan, 2010).
In this project, the managers rushed the process of planning the essential details, including holding meetings and discussions with stakeholders and mapping out timelines. Project managers hurried the discussion of policy changes, tactics for procurement, and execution measures, devoid of ensuring that the foundation was established (Maughan, 2010). Secondly, the project managers emphasized low costs and guaranteeing local approval rather than prioritizing user satisfaction. For this reason, they implemented a consolidated cluster-oriented, aggressive and ungainly model. Consequently, the project soared into uncontainable magnitudes, which resulted in timeline postponements and management problems (Baumann, 2021).
The lack of stakeholder engagement is another component that caused the project's failure. As the project commenced, feedback started emanating from critical players within the nation's health care system, encompassing general practitioners and physicians. Initially, they conveyed apprehension that the system failed to satisfy user requirements and accessibility. There was also ambiguity about whether the project would deliver the actual outputs. Taking these shortcomings into account, ultimately, the project failed as the government experienced a cost surpassing 10 billion (Syal, 2013).
References
Baumann, B. (2021). Lessons Learned from the NHS IT System Failure. Panorama Consulting Group. Retrieved from: https://www.panorama-consulting.com/nhs-it-system-failure/
Maughan, A. (2010). Six reasons why the NHS National Programme For IT failed. Computer Weekly. Retrieved from: https://www.computerweekly.com/opinion/Six-reasons-why-the-NHS-National-Programme-for-IT-failed
Syal, R. (2013). The abandoned NHS IT system has cost 10bn so far. The Guardian. Retrieved from: https://www.theguardian.com/society/2013/sep/18/nhs-records-system-10bn
