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¶ … Employee Performance and Training
Describe the best training approach for teaching computer skills.
The best training program for teaching computer skills needs to include a multifaceted approach to combining conceptual, theoretical and hands-on learning opportunities for students to gain the greatest understanding. The often-used classroom only approach for complex workflows including instruction of how best to use screen-by-screen instructions needs to be supported with time spent online, actually using the applications. This multimodal approach to learning is optimal for ensuring key concepts are learned and their use continually reinforced through hands-on activity (Aamodt, 2013).
The attributes of distance learning programs are often highly effective at teaching the more complex aspects of application software. This can be inferred from the benefits of this type of training defined in the text from the perspective of simplifying highly complex workflows into understandable and easily understood sub-processes and steps (Aamodt, 2013). Combining the best attributes of distance learning with classroom learning and traditional classroom training will yield the best results in teaching computer skills, especially advanced software applications' use.
In conclusion, in teaching computer skills it is best to concentrate on a multifaceted approach to teaching as each approach brings...
Concentrating on the core concepts in a classroom setting, followed by iterative learning using distance learning techniques makes the most use of student's time and gets them to their learning goals.
Describe the test training approach for customer services skills.
The best training approach for teaching customer services skills needs to center on-the-job learning primarily, with secondary support from classroom settings. on-the-job training is critical for teaching customer services skills as it will also students to gain operational expertise in addition to the emotional intelligence aspects of customer service. On-the-job learning needs to be emphasized as the modeling, coaching, mentoring and real-time feedback on customer service learning performance all can be provided quickly so students learn more effectively (Aamodt, 2013).
In addition, a large part of customer services skills needs to be accurately understanding what the customers' problems are and accurately efficiently and completely responding to them with valuable information. To accomplish this, customer service trainees need to be able to gain an understanding both of the technical content and knowledge they need to do their jobs, in addition to the specific needs and requirements of how to manage interactions with customers and those needing their support. By taking…
Reference:
Aamodt, M. (2013). Industrial/organizational psychology: An Applied Approach (7th ed.). Belmont, CA: Wadsworth, Cengage Learning.
Future Development Trends The pervasiveness of the Internet and the increasing availability of development tools for creating analytics applications are together serving as the catalyst for the development of an entirely new set of predictive analytic and modeling applications where the performance of specific strategies can be simulated and planned for (Gounaris, Panigyrakis, Chatzipanagiotou, pp. 615, 616). Second, the development of collaborative platforms based on the Internet is also making the
For the SunLife agents to be successful the accumulated experience and knowledge in the company need to be captured, and applied to the sales cycles and ongoing customer relationships. This is another major gap that is in the approach the company is taking with the implementation of Maestro today as well. SunLife is not taking into account the deep expertise and knowledge within the company to streamline and make
Kinshuk, Liu, T., & Graf, S. (2009). Coping with mismatched courses: Students' behaviour and performance in courses mismatched to their learning styles. Educational Technology Research and Development, 57(6), 739-752. Retrieved from ERIC database. Kinshuk and Graf first establish the fact that students are often required to learn material that is not adaptive to their preferred learning style. The work then goes on to analyze how an interactive adaptive online/computer aided system
New Computer System for the 21st Century Business Office It is impossible to imagine that any business can be run in the 21st century without an adequate computer system. And yet therein lies the rub: Determining what computer system is adequate for any business purpose is in fact a complex and difficult process in many cases. All too often what happens when a manager is faced with choosing a new
Online Learning Business This research report answers a good few questions pertaining to computer online learning company which intends to survey the potential market and various other related aspects before taking the plunge in the cyber sea. The Works Cited appends four sources in MLA format. Internet startup "Computer Learning online" Corporate training is evolving into performance support. I don't see them as courses. I see it as a knowledge resource. You work
Retrieved from http://books.google.co.ke/books?id=3Tla6d153uwC&printsec=frontcover&dq=Encyclopedia+of+computer+science+and+technology&hl=en&sa=X&ei=dZH_UNjcIcHQhAeRg4C4Bw&ved=0CCwQ6AEwAA Kizza, J.M. (2005). Computer Network Security. New York, NY: Springer. Retrieved from http://books.google.co.ke/books?id=HsawoKBLZOwC&printsec=frontcover&dq=Computer+Network+Security&hl=en&sa=X&ei=uZH_UJn-NMbNhAeWroDYCA&ved=0CCwQ6AEwAA#v=onepage&q=Computer%20Network%20Security&f=false Musumeci, G.-P. D., & Loukides, M. (2002). System performance tuning: [help for Unix system administrators]. Beijing [u.a.: O'Reilly. Retrieved from http://books.google.co.ke/books?id=L4oyNrsFBbsC&printsec=frontcover&dq=System+performance+tuning&hl=en&sa=X&ei=C5L_UKjmNonMhAen8ICoBw&ved=0CDIQ6AEwAA Adelstein, T., & Lubanovic, B. (2007). Linux system administration. Sebastopol, Calif: O'Reilly. Retrieved from http://books.google.co.ke/books?id=- jYe2k1p5tIC&printsec=frontcover&dq=Advanced+system+administration&hl=en&sa=X &ei=fpP_UM6EN8HMhAff9YC4DQ&ved=0CD0Q6AEwBA#v=onepage&q=Advanced %20system%20administration&f=false Verma, D.C. (2009). Principles of computer systems and network management. Dordrecht: Springer. Retrieved http://books.google.co.ke/books?id=dUiNGYCiWg0C&printsec=frontcover&dq=Principles+of+computer+systems+and+network+management&hl=en&sa=X&ei=i5T_UIG3IMaBhQfF2YD4Bg&ved=0CDQQ6AEwAA#v=onepage&q=Principles%20of%20computer%20systems%20and%20network%20management&f=false Whyte, E. (2004, Feb 09). Be a system