Problem in the Truss Shop
Introduction
A truss has snapped during testing and employee has been injured. This is a major setback for the truss company, as it was anticipating getting these trusses to market soon. Now it looks like management is concerned the trusses might not be safe. The sales people are concerned they will lose their commissions if the sales they have booked do not go through. The public is concerned the company is misleading them on the quality of the trusses and the safety of the workplace. One employee already appears to be informing the public about the company’s issues. What should management do? This paper will analyze the issue, consider it from multiple viewpoints and provide an ethical and critical recommendation on how the company should proceed.
Explanation of the Issue
This is a simple problem lying under what appears to be a complex issue. On the surface it appears that chaos is enveloping the truss shop. Employees are unhappy. Managers are worried. Owners are fearful. The public wants to know what is going on. Big promises have been made and now it appears as though the company might be in danger of failing to deliver on those promises. So what is the actual issue?
First of all, it is important to look at the facts of the case. What is known is that one of the new innovative trusses engineered by the company was undergoing a stress test. This is a normal operation that should be done. The purpose of the stress test is to see how much weight the truss can hold before it breaks. Now, while the truss did break during the test, it did not break below the expected threshold. The truss was engineered to hold up to a specific weight and it did just that. When more weight was added the truss broke. Even though some people assumed the truss would support the extra weight, the reality was that the truss did exactly what was expected of it by the engineers. The threshold is the truss’s limit. The stress test proved that.
What is not known is whether that limit is enough to satisfy the company’s commercial customers. Big claims have been made about this new, cheap, innovative truss. It needs to be found out whether the threshold...
References
Pherson, R. H. (2013). The five habits of the master thinker. Journal of Strategic Security, 6(3), 54–60.
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