CRM Crew Resource Management Reflects Term Paper

Length: 5 pages Sources: 4 Subject: Business - Management Type: Term Paper Paper: #45520397 Related Topics: Emergency Management, Teamwork, Aeronautics, Aviation
Excerpt from Term Paper :

6). In crisis scenarios, a team holds the same objectives. Even when individual crew members have specific roles, responsibilities, and duties the entire cockpit works together as a whole. A collective response to a crisis will be better timed than a response executed by the same number of single-minded individuals. Collective action by a team ensures coordination of behaviors and effective emergency management. Teamwork also encourages crew members to throw aside interpersonal conflicts when a crisis arises and instead place the best interests of the team above personal pride. Technical expertise and years of experience cannot make up for a lack of cooperation.

Task allocation might take place on the fly, as crew members address unforeseen circumstances by assigning duties to flight crew who might not be fully prepared for them. However, task allocation is directly related to a crew member's professional title, role within the organization, and overt descriptions of job duties. In a crisis scenario, task allocation may require team members to perform duties they might not have performed otherwise but in general, crew members will have tasks assigned to them based on their areas of expertise. Crew resource management may depend on frequent drills that enhance effective task allocation in a crisis. The FAA (2004) recommends that cockpit and cabin crew working together regularly perform drills and training together.

Crew resource management depends on effective decision-making, often decisions made quickly. Once situation awareness is established and honed, and once teamwork is ensured via effective task allocation, the cockpit must face the difficult decisions that can help save the lives of every person on the plane. Decision-making therefore begins with awareness: knowledge and understanding of the situation and what actions are required to remedy a problem or bring about a desired outcome. Effective decisions depend on a strong command of standard operating procedures and knowledge of flight equipment. Decision-making in emergency situations also requires a keen sense of timing: of when to act as well as how. Timing often but not always implies quick reflexes. Sometimes crew members need more patience than haste to ensure a desired outcome.

Power and authority are hugely important to crew resource management. Aviation organizations that promote an egalitarian culture are likely to experience more effective crew resource management outcomes because CRM depends so much on teamwork and

...

Authoritarian attitudes do not work as well in a cockpit setting as they might elsewhere, which makes CRM difficult for traditionally-trained personnel or personnel from cultures that emphasize social hierarchies and deference to authority. Moreover, CRM entails openness and flexibility, qualities essential to manage crises. Traditional modes of training flight personnel do not stress flexibility as much as rigid ascription to rules and regulations. In a crisis scenario, cockpit and flight personnel must follow standard operating procedures but not without keeping first in mind the immediate needs of the situation.

Communications within the cockpit and between the cockpit and cabin ensure smooth functioning in a crisis scenario and also in everyday situations. The slightest problem can create interpersonal conflicts in the closed, confining environment of an airplane. Therefore, crew members should always take care to have compassion for their fellow workers who are experiencing unusual levels of stress. An empathetic approach to crew members will help ease tensions and avert escalations of strife. Similarly, pilot errors are unavoidable and "cannot be entirely eliminated," (FAA 2004). Because of the human factor in flying, CRM training often includes error management too. Pilots need to detect and correct errors with the help of a supportive crew. Crew resource management implies a non-judgmental environment in the cockpit that eliminates clashes of ego based on power hierarchies.

References

American Psychological Association. Making Air Travel Safer Through Crew Resource Management (CRM). Retrieved June 27, 2008 at http://www.psychologymatters.org/crm.html

FAA (2004). Crew resource management training. Retrieved June 27, 2008 at http://www.airweb.faa.gov/Regulatory_and_Guidance_Library/rgAdvisoryCircular.nsf/0/80038cf51aace53686256e24005cbb23/$FILE/AC120-51e.pdf

Helmreich, R.L., Merritt, a.C. & Wilhelm, J.A. (1999). The evolution of crew resource management training in commercial aviation. International Journal of Aviation Psychology, 9(1), 19-32. Retrieved June 27, 2008 at http://homepage.psy.utexas.edu/homepage/group/HelmreichLAB/Publications/pubfiles/Pub235.pdf

Schultz, J. (2002). Hear What They're Saying: The Influence of Culture on Cockpit Communication. Quest. 2002, Vol. 5, Issue 1. Retrieved June 27, 2008 at http://www.odu.edu/ao/instadv/quest/cockpitcommun.html

Sources Used in Documents:

References

American Psychological Association. Making Air Travel Safer Through Crew Resource Management (CRM). Retrieved June 27, 2008 at http://www.psychologymatters.org/crm.html

FAA (2004). Crew resource management training. Retrieved June 27, 2008 at http://www.airweb.faa.gov/Regulatory_and_Guidance_Library/rgAdvisoryCircular.nsf/0/80038cf51aace53686256e24005cbb23/$FILE/AC120-51e.pdf

Helmreich, R.L., Merritt, a.C. & Wilhelm, J.A. (1999). The evolution of crew resource management training in commercial aviation. International Journal of Aviation Psychology, 9(1), 19-32. Retrieved June 27, 2008 at http://homepage.psy.utexas.edu/homepage/group/HelmreichLAB/Publications/pubfiles/Pub235.pdf

Schultz, J. (2002). Hear What They're Saying: The Influence of Culture on Cockpit Communication. Quest. 2002, Vol. 5, Issue 1. Retrieved June 27, 2008 at http://www.odu.edu/ao/instadv/quest/cockpitcommun.html


Cite this Document:

"CRM Crew Resource Management Reflects" (2008, June 27) Retrieved October 23, 2021, from
https://www.paperdue.com/essay/crm-crew-resource-management-reflects-29143

"CRM Crew Resource Management Reflects" 27 June 2008. Web.23 October. 2021. <
https://www.paperdue.com/essay/crm-crew-resource-management-reflects-29143>

"CRM Crew Resource Management Reflects", 27 June 2008, Accessed.23 October. 2021,
https://www.paperdue.com/essay/crm-crew-resource-management-reflects-29143

Related Documents
Cross-Cultural Cockpit Automation CRM Crew Resource Management
Words: 3851 Length: 14 Pages Topic: Transportation Paper #: 91437088

aviation is automation. Automation has been a part of aviation far longer than it has been a part of any other industry or cause, and aviation has been multi-cultural since the first flight across the Atlantic. In light of the recent global changes in aviation, after recent terrorist acts, there is a much greater international need for a culture of safety that alleviates the rational fears of the public.

Flight Crew Resource Management
Words: 4295 Length: 15 Pages Topic: Transportation Paper #: 18349321

CRM Flight crew resource management is the science of training flight crews to interact and communicate in a highly authoritarian environment while at the same time making use of the intelligence and professional resources of all the members of a flight crew. In the cockpit, the captain is in unquestionable control of the airplane because he is ultimately responsible for all aspects of the flight, including hardware, equipment and personnel on

Aviation Maintenance Resource Management Mrm and Its Impact on U.S....
Words: 8329 Length: 25 Pages Topic: Transportation Paper #: 75270940

U.S. statistics indicate that 80% of aviation accidents are due to human errors with 50% due to maintenance human factor problems. Current human factor management programs have not succeeded to the degree desired. Many industries today use performance excellence frameworks such as the Baldrige National Quality Award framework to improve over-all organizational effectiveness, organizational culture and personal learning and growth. A survey administered to a sample population of senior aviation

Aviation Resource Management Survey Inspections
Words: 5220 Length: 18 Pages Topic: Transportation Paper #: 57454992

(2) Analyzing all accident data without regard to the type of airframe provides for an easy sampling and less potential bias toward fixed wing vs. rotary wing aircraft. (3) Not including ground accidents into the research will allow the research to focus only on aviation accidents. (4) Limiting the research to a four-year period; 2003 to 2006 will provide an adequate sampling of the data and not constrain the research results. Assumptions First Assumption The

Cabin Crew Training Programs Aviation
Words: 3726 Length: 12 Pages Topic: Transportation Paper #: 63489380

Stimuli are the bases for cues, but a stimulus is not a cue by itself" (Weiner & Nagel, 1988, p. 239). Just as pilots need simulation devices to provide them with realistic cue which signal that they need to adjust the aircraft, the crew within the cabin of the commercial plane also need cues that they can respond to in training with actions that they are supposed to execute. Cues

Divergence in Cultures
Words: 977 Length: 3 Pages Topic: Transportation Paper #: 6312256

Cultural Literacy is the ability of understanding and taking part fluently in a given culture. This is the knowledge, understanding and application of history, contributions, and perspectives of the different cultural groups when it comes to a particular project or in a comprehensive research question. It is the ability of associating an individual's knowledge, understanding and applying history, contribution, perspectives and the impacts on their own cultural groups. The groups