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¶ … customer's source] states that there are various types of qualitative approaches to research including the education filed approaches which includes the ecological psychology approach, the holistic ethnography approach, the cognitive anthropology approach, the ethnography of communication approach and symbolic interactionism. In the field of nursing, qualitative approaches to research are inclusive of phenomenology, grounded theory, ethnography, and historical research. Also used in the field of education are anthropological perspectives, sociological perspectives, biological perspectives, case studies, personal accounts, cognitive studies and historical inquiries. In the field of sociology and nursing the grounded theory, ethnography, phenomenology, life histories, and conversational analysis are used. In the field of nursing used are phenomenology, ethnography, ethnoscience, and grounded theory. (Ibid, nd, p.7)
Research design that is qualitative is reported to begin with "philosophical assumptions that the inquirers make in deciding to undertake a qualitative study." (Ibid, nd, p.7) Researchers are reported to "bring their own worldviews, paradigms, or sets of beliefs to the research project, and these inform the conduct and the writing of the qualitative study." (Ibid, nd, p.7) The researchers in qualitative research utilize interpretive as well as theoretical frameworks in developing...
(Ibid, nd paraphrased)
It is reported that five philosophical assumptions lead to an individual's choice of qualitative research including those of; (1) ontology; (2) epistemology; (3) axiology; (4) rhetorical; and (5) methodological. (Ibid, nd, p.15) The qualitative researcher is reported to choose a "stance on each of thee assumptions" and as such the choice the researcher makes has implications that are practical in nature for the design and conduction of the research study. The paradigms of the research are such that evolve over time as the research progresses. There are reported to be four paradigms that are brought to qualitative research study including those of: (1) postpositivism; (2) constructivism; (3) advocacy/participatory; and (4) pragmatism. (Ibid, nd, p.15) Each of these are representative of paradigms that are different in stating claims concerning knowledge and each of these have characteristics that distinguish them from one another. (Ibid, nd, paraphrased)
There are five approaches to qualitative inquiry and one of these is narrative research, which comes in many forms and makes use of various practices in analysis and as well "is rooted in different social and humanities disciplines." 9 p.53) Narrative is a term that may be relative to any text or discourse and may even be text that is utilized within the qualitative research inquiry. When research…
CRM and Car Buying The world of business has come a long way since the only maxim was "The customer is always right." One of the most important new versions of that age-old wisdom is the model of "customer relationship management" or CRM. This paper examines that strategy, which is a model of doing business in which various techniques are used to learn more about the needs and behaviors of the
Customer Relationship Management Over the last several years, customer relationship management (CRM) has become an area which is helping firms to reduce costs and increase productivity. This is because it is focusing on offering small, medium and large sized businesses with number of solutions to streamline their operations. While at the same time, they are utilizing technology to integrate various solutions together. The most notable include: technical support, sales, marketing and
Customer service is a fundamental service that a business should provide in order to increase sales and have a returning clientele. Customer service thus becomes a very important facet of a good business and of growing profits. In this paper various questions will be analyzed, such as what good customer service actually means, and what defines such service. A company will further be selected, and will be analyzed from the
Training programs are also another useful means of creating employee satisfaction as they give the sense of support in the professional formation of the individual. The implementation of the reduced retail prices is only possible through processes of internal cost reduction. The first step is that of lowering the profit margin in the meaning of accepting reduced profits. Then, the organizational leaders could engage in conversations with the purveyors in
For any hospitality services business to attain the role of trusted advisor they must consistently keep these elements of the proposed Services Expectation Model synchronized with each other. The approaches companies take to create Cooperative Advantage of accomplishing improved organizational performance on the one hand and superior customer value on the other require the prerequisite of their being a tightly coupled integration between Validation and Reinforcement of Trust and Social
Customer relationship management (CRM) is an essential component of organizational management. The purpose of this discussion is to focus on a CRM strategy for United Behavioral Health a subsidiary of United Health Care . . United Behavioral Health is dedicated to presenting customers with high quality, cost-effective, managed mental health and substance abuse services to its customers. The investigation suggests that the company's core values have been successfully implemented into