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Team Building
The author of this brief response has been asked to offer some words about team building. Specifically, there will be some discussion about what happens with violated expectations on a cross-cultural team due to the existence of different cultural rules and norms. While a "violation" may be a big deal to some people in some cultures and less of an issue in other cultures, these violated expectations must be dealt with so as to retain and preserve the continuity and performance of the team. Along the way, the author of this report will offer some detailed examples of what can lead to these violated expectations where not everyone involved feels that a rule was broken. While expectations and norms may vary from culture to culture, there needs to be a single and unified protocol that everyone in the team should follow irrespective of the contrary norms that may exist with some of the cultures.
Analysis
While the world has gotten much smaller from a business and communications perspective, we cannot for a moment pretend that cultural difference and variations do not exist when it comes to even...
One example would be meeting times for the team. Let us say that the meeting time is at 10 am in a given time zone and everyone in the group has been made aware of this. For some cultures, it is expected that everyone will be there absolutely no later than 10 am. For many of those same cultures, there is the expectation or at least the preference that people show up a bit early to the meeting. However, there are some cultures where a meeting time like that is held to be a "rough guideline" and not something set in stone. These people would saunter into a virtual meeting at 10:05 or 10:10 and be taken aback if they are given any sort of heat for not being ready to go right at 10 am. When it comes to situations like this, it should be stressed that everyone should be on the conference call or video call by 10 am because that is the firm and defined start time of the meeting. It should also be stressed that the start time should be consistent across the board so that the end time is equally consistent (Lewis, 2016).
Another common example that one could point to is directness. There…
References
IOA. (2016). The International Ombudsman Association - IOA Publications. Ombudsassociation.org. Retrieved 12 February 2016, from https://www.ombudsassociation.org/Resources/IOA-Publications/The-Independent-Voice/November-2012/The-Impact-of-Direct-and-Indirect-Communication.aspx
Lewis, R. (2016). How Different Cultures Understand Time. Business Insider. Retrieved 12 February 2016, from http://www.businessinsider.com/how-different-cultures-understand-time-2014-5
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