Ethnographic Research In Hospital Settings Essay

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Planning and Design Analysis Grid Ethnographic Research of Patient Care

Deitrick L; Bokovoy J; Stern G; and Panik A. (2006) Dance of the call bells: using ethnography to evaluate patient satisfaction with quality of care. Journal of Nursing Care Quality, 21(4): 316-24. Retreived http://bluescrubbrigade.wikispaces.com/file/view/Dance+of+the+Call+Bells.pdf

Is the research Qualitative or Quantitative?

The research study is qualitative and uses ethnographic methodologies.

Ethnographic methods can provide insights into patients' perceptions of quality of care.

The study examined problems related to answering patient call lights on an inpatient unit in the hospital. The call bell problem was perceived to have three different components: Answering the call bell, communicating the patient's request, and following through with the request.

Purpose:

The purpose of the research was to understand the perceptions of nursing staff and patients with respect to the use of the nurse call bells as it reflects on patient care.

Hypothesis/aims:

Since this was an ethnographic study, hypotheses are not used in the manner they are used in positivist research. The aim of the study was to probe for insights into the perceptions patients hold regarding their quality of care.

Independent...

...

Ethnographic research entails a phenomenological approach in which the perceptions of the study participants are presented as accounts that express the lived lives of the people being studied.
Dependent variable:

The analysis strategy included the following: Creating data-maps, examining photos, unpacking interview transcripts, reviewing observation notes, reading satisfaction surveys, and conducting member checks with study participants, to ask if conclusions were correct, and to understand how the data compare across sources. The qualitative research term for this type of cross- checking of data is triangulation. The process helps to validate and corroborate findings.

Theoretical framework:

The theoretical framework of the qualitative study is phenomenology and grounded theory.

Population:

The hospital ethnographer conducted 60 hours of observations on all 3 shifts in the medical-surgical unit over a 3-month period. The population consisted of all the stakeholders on the floor during the time observations were occurring.

Setting:

The setting for the study was one 36-bed medical-surgical inpatient unit of…

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