¶ … Appreciative Inquiry (AI)
The concept AI (Appreciative Inquiry) is a participatory approach that energizes organizations, and engages people actively in order to create successful changes, capture positive experience among stakeholders and stimulate successful changes. Typically, appreciative inquiry has become an effective tool to enhance organizational effectiveness using clients' relationships, business partnering, team work and effective communication. Part of the business objectives of the project management are to solve business problem as well seizing opportunities using the collaborative relationships and partnerships. Moreover, the project management objective is to facilitate achievements in order to achieve desired results and outcomes. (Mathiassen, & Napier, 2013). The appreciative inquiry is a traditional problem to solve problem, identifying possibilities and generate collective image in order to develop a better future.
The appreciative inquiry model involves the following phases:
Phase I: Learning and Discovery
Phase II: Envisioning Results
Phase III: define and committing
Phase IV: Delivering outcomes.
The AI application approach is as follows:
Start with a rapport building question
Focusing on inquiry topics that include decision making, communication and teamwork.
Creating an appreciative question to explore the topic
However, the company is unable to use the traditional problem solving technique to address the problem. An outside consultant uses the appreciative inquiry approach to solve the problem.
Another project that uses the AI approach is about an organization that intends to implements the network project. The company has decided to install a new wireless network interface, however, the design group and testing group are incompatible and management tries to solve the problem using the traditional approach without success. An outside consultant uses the AI to get the team member to define the issue and create a more trusting environment. The strategy has assisted the company to complete the project within the time frame and on budget. (Kloppenborg, 2011).
Implications of AI to define Project Scope
A project that consists of different stakeholders with various uncertain desires can be challenging. Appreciative inquiry is an effective tool to achieve objectives of the complex projects. The success of a project is to identify key project stakeholders and elicit the stakeholders' needs to determine project…
Kloppenborg, T. (2011). Contemporary Project Management. Cengage Learning.
Mathiassen, L. & Napier, N.P. (2013). Exploring Win-Win Contracts: An Appreciative Inquiry into IT Project Management. Journal of Information Technology. Theory and Application. 14(3): 5-29.
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