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Intentional Interviewing
Interviewing a Human Services Worker
Interviewing a client to gain a clear picture of a story or an event may be a difficult and complex when conducting an interview. There are a multitude of skills and micro-skills needed to be able to identify the relevant issues, make the interviewee feel comfortable enough to share the needed information, and to correctly perceive and record the key issues. Interviewing a human services worker may carry an additional layer of complexity because these individuals work with humans who are certainly complex in nature as well as deal with complex situations. This analysis will consider some of the key areas of concern that are present in human service work and well as some of the ethical barriers one might face during an interview.
Human Services Work
Human services is a broadly defined line of work that focuses on a worker who is tasked with helping others meet human needs in a variety of ways. They must understand human systems on a variety of levels to help people meet specific needs that include the individual, group, organization, community and society in general (NOHS, N.d.). Furthermore, a human services worker must often take an interdisciplinary approach to using the resources that they have available to them at these different...
The problems that they encounter may be specific to an individual or possibly a community. For example, a homeless person may need community resources to find a place to live, but also have psychological issues on a personal level that need addressed.
Some of the traits that are valued in this field include patience, understanding, and a broad sense of caring for others. These professionals can work in many challenging environments including diverse settings as group homes and halfway houses; correctional, intellectual disability, and community mental health centers; family, child, and youth service agencies, and programs concerned with alcoholism, drug abuse, family violence, and aging (NOHS, N.d.). Furthermore, they may witness high levels of human suffering on a day-to-day basis that can be difficult to deal with on a personal level. They may use a wide range of skills and come from different backgrounds such as medically oriented, socially oriented, psychologically-behavioral oriented, and educationally oriented models (NOHS, N.d.).
It is often the case that a human service worker must deal with people that have suffered different forms of abuse or have been in abusive situations. When abuse is present in a situation, this…
References
Hlavka, H., Kruttschnitt, C., & Carbone-Lopez, K. (2007). Revictimizing the Victims? Interviewing Women about Interpersonal Violence. Interpersonal Violence, 894-921.
Ivey, A., Ivey, M., Zalaquett, C., & Quirk, K. (2011). Essentials of Intentional Interviewing: Counseling in a Multicultural World. Cengage Learning.
NOHS. (N.d.). What is Human Services? Retrieved from National Organization for Human Services: http://www.nationalhumanservices.org/what-is-human-services
Olafson, E. (2012). A Call for Field-Relevant Research about Child Forensic Interviewing for Child Protection. Journal of Child Sexual Abuse, 109-131.
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