Impact of Issues on Organizational Communication

Issues Affecting Communication

NO.

Communication Concept

Scenario Illustrating Ineffective Communication

Solution for Effective Communication

Culture

While at work, you meet an African American client that demands to be served and is not willing to listen to various prerogatives and procedures that are in place. You get annoyed by his conduct and close the office.

It would be best if you had been patient with the client to ensure you guide them throughout the process (Robbins & Judge, 2017).

Lying

Tom realizes that he has entered the wrong client details during loan processing. Upon completion, his boss checks on him to confirm if everything is smooth and okay. He confirms everything is well.

Tom should immediately notify the boss and retract the details before the client is awarded a loan based on incorrect information (Robbins & Judge, 2017).

Controlled Communication

A company receives orders for the supply of various electioneering materials within one month. After confirming the orders, the production managers notify the sales department of the company's incapacity to produce all the listed items.

The company should have confirmed with its respective departments the availability and readiness to supply the listed items before confirming (Robbins & Judge, 2017).

Silence

Colleague at work frequently suffers pay cuts because they cannot achieve their team target. However, he blames his teammates, who rarely turn up for work on the field. He, however, decides to keep mum with the information.

The colleague should immediately inform the manager in charge to ensure proper action is taken other than receiving undeserving pay cuts (Robbins & Judge, 2017).

Language

John, 32 old, met an older adult around 84 age. During their interaction, John kept using slung language in the process. The older adult considered John evil and did not respect those older than him. The older adult walked away, annoyed.

John should have notified the age difference and used language appropriate to the older people. Subsequently, John should have apologized to the older adult and explained that he did not mean to offend him (Robbins & Judge, 2017).

Emotions

You quarreled with your spouse one morning before leaving for work. Once in the office, you tend to address everyone rudely.

It would help if you did not carry poor feelings from home to the workplace. Get to control your emotions. Such conduct can hinder your job performance and professional relationships with colleagues (Robbins & Judge, 2017).

Information Overload

Our call center agent receives many calls and emails on product details of one of the generators on offer. As a result, she only responds to those who seem capable and highly interested in making an immediate purchase.

The call center agent should value all inquiries because some may become future customers (Robbins & Judge, 2017).

Selective Perception

You encountered an African American colleague who was very arrogant and did not want to listen to any other opinion or accept a challenge from others. Since then, you view all African Americans with some prejudice, thinking all are the same.

It would be best if you were not judgmental and discriminative based on your initial experience because everyone has unique dimensions (Robbins & Judge, 2017).

Filtering

As an auditor, you notice that the head of the commercial has either misused or stolen the company's finances. However, during your reporting, you deliberately decide to omit such establishment in the report.

The auditor should also work with integrity like the head of commercial (Robbins & Judge, 2017).

Email

You recently received an interview invitation email; however, the email did not indicate the interview time.

The human resource manager should have indicated the starting and ending times of the interview to enable the candidates to plan and organize themselves appropriately (Robbins & Judge, 2017).

Personality

In a meeting with clan elders, a chief refused to accept a theft accusation against an individual for lack of evidence even after all the clan elders in the meeting endorsed the accusation.

Clan elders should not level an accusation against individuals without proper evidence and data (Robbins & Judge, 2017).

Prior Knowledge

A senior manager at a local bank denies small-scale traders' loans due to her poor experience with small-scale traders on loan repayment from her former branch.

The senior manager should not generalize his prior experience to apply equally to everyone (Robbins & Judge, 2017).

Interest Level

A corporate board of directors passed a recommendation to increase the salary of all employees in the next three months due to increased cost of living and inflation. However, the company CEO decided to affect the increase immediately because he also stood to benefit.

The CEO should not allow his interests to conflict with the company's decisions and policies (Robbins & Judge, 2017).

Twitter

An employee of a financial service company, with his Twitter profile indicative he is a marketing associate of the said company, twitted a picture depicting an individual violating traffic rules. He went ahead and hurled abuses at that very individual. Later, it was established that the same individual he abused had a severe business engagement with his company.

The employee ought to have acted professionally, bearing that he registered as an employee of a particular company (Robbins & Judge, 2017).

Instant Messaging

You delegate duties to your colleague through instant messaging and immediately log out. However, the colleague's responded by indicating that he was off duty.

It would be best if you had waited for the colleague to confirm before logging out (Robbins & Judge, 2017).

The Grapevine

You hear some staff members talking about the company's plans to retrench workers due to covid 19 impact. You also share this with your coworkers, resulting in some workers' jittering.

You should consult the human resource manager about the matter before spreading rumors (Robbins & Judge, 2017).

Nonverbal Communication

John failed to report to work for three days without seeking permission or notifying his boss, hoping he would not be notified. However, his department was invited for a briefing, and the boss notified his absence. Upon his return, he never notified the boss. However, when the boss later met him during the morning briefing, the boss only smiled, hoping to get a detailed explanation from John.