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¶ … Behaviors to Improve Customer Service
Library scientists are confronted with patrons with a diverse background in library usage, as well as experience in accessing information from online resources. Understanding how people interact with information and theories such as Marchionini's Information-Seeking Process and Kuhlthau's Information Search Process can help practitioners provide better service to patrons. To this end, this paper provides a review of the relevant peer-reviewed and scholarly literature concerning these issues, followed by a summary of the research and important findings
Some people walk into learning resource centers fully equipped with the skill set needed to intuitively navigate their way through the ISBNs, Dewey Decimals and the Internet maze to find precisely what they need and many information-seeking models assume this level of expertise for all students. For instance, Savin-Baden and Wilkie (2006) report that, "Many information-seeking models approach students as experts, who...
173).
Other patrons, though, who may not know the difference between fiction and nonfiction, will likely require substantial amounts of librarian assistance each and every time they visit a library. This latter view is congruent with Marchionini's information-seeking model. In this regard, Savin-Baden and Wilkie (2006) emphasize that, "There is reason to believe that students who have just started studying a certain domain could better be viewed as novices, who have a general idea about what they are looking for, but still largely depend on the results of their search queries to further refine their search question" (p. 173). From Marchionini's perspective, the information-seeking model should be iterative in design, with each additional component informing previous components (Marchionini, 1995).
Irrespective of the level of expertise possessed by patrons, though, most people go through…
References
Kuhlthau, C.C. (1994). Teaching the library research process. Metuchen, NJ: Scarecrow Press.
Marchionini, G. (1995). Information seeking in electronic environments. Cambridge: Cambridge
Savin-Baden, M. & Wilkie, K. (2006). Problem-based learning online. Maidenhead, England::
Taylor, J. (2006). Information literacy and the school library media center. Westport, CT:
Literacy & Its Influence on Business and Future Leaders The objective of this study is to explain how information literacy influences scholarship, practice, and leadership in a specific profession or discipline. For the purpose of this study, the legal profession will be chosen. Badke (2009) writes in the work entitled 'How We Failed the Net Generation' that the World Wide Web came upon most of us who encountered it in the
While Lauer and Yodanis (2008) point out that the weblog has many applications, such as a journal or other means or personal use, they state that it can be used as a tool for students to collaborate with each other and share their learning, in addition to a tool for research where students can record their notes, thoughts, and links to more source material. Furthermore, the authors suggest that
In an information age, developing discernment and discrimination when digesting sources of information is a critical skill. Information literacy is the critical skill of being able to recognize credible sources and become a critical consumer of data. As Head & Wihbey (2014) point out, “finding useful information and a sense of what to trust” are now considered essential job skills (p. 1). Therefore, information literacy needs to be approached in
Literacy in Education: Its Influence on Scholarship, Practice and Leadership It was said of Thomas Jefferson that he knew almost everything there was to know. Life was simpler 250 years ago, and the world was smaller. There were only a fraction of the books that there are today, which was not a great problem since most people could not read. For today's learner, however, there is an infinite amount of
CRAAP is a useful acronym to help all people develop information literacy and media literacy. The acronym asks the researcher to check source currency, source relevance, source authority, source accuracy, and source purpose. This exercise will apply the CRAAP test to a source I found related to my research question on criminal psychology. Specifically, I am looking for information on police interrogation tactics and false confessions. Source: Nesterak, E. (2014). Coerced
Literacy on Ethics Meta Ethics "Meta-ethics, Normative Ethics, and Applied Ethics. (20111). http://www.phil.cmu.edu/Cavalier/80130/part2/II_preface.html The website provides a brief explanation of the difference between the three types of ethics. This website defines metaethics as the nature of ethics and how people make determinations of moral reasoning. It questions whether ethical decisions are made by the individual or are reflective of societal norms. It is a form of ethics that actually questions how ethics are defined. Hare,