Job Descriptions Customer Service Representative. Research Proposal

2. The sales representative retains existing clients by keeping track of inventory data and making frequent follow-up communications. Each sales representative will be assigned to specific clients so that inventory data can be easily managed. The sales representative should make regular check-up calls to clients at intervals determined by the sales manager. This function also comprises a little less than half of the sales representative's time. 3. Identifying new markets or marketing techniques. The sales representative should be able to identify new target markets and make suggestions to his or her supervisor during meetings. This comprises a relatively small portion of the representative's time and may only be a function reserved for the sales manager. Working Conditions: The working conditions of the position vary greatly, as the sales representative may need to drive to clients, spend time outdoors with clients, or spend long hours on the telephone or computer. The position requires mental flexibility as well as tenacity. No special equipment is required for the position, but a car would be helpful.

Minimum Education: A sales representative can succeed with only a high school education, but some college would be helpful for knowledge of basic marketing and communications....


A marketing background would help the representative become more useful in fulfilling the goals of the company.
Sample Job Family for Customer Service

At the bottom level of the hierarchy are the team of customer service representative trainees, followed by the part-time customer service representatives. Next, a group of full-time customer service representatives form the bulk of the job family. A Customer Service Supervisor manages the team of representatives, mediating any conflicts and ensuring quality of service delivery. Finally, regular reports should be delivered to the administrative assistant for record-keeping purposes.

Sample Job Family for Sales Representative

The sales representatives and their trainees are at the bottom of the hierarchy. They report to a sales manager, who coordinates the activities of the sales representatives. For example, a sales manager would assign different geographic sectors to each representative, or assign different target market segments. Also, the sales manager would assign certain clients to one or another representative to ensure quality and continuity of customer care. The sales manager needs only to report to the owner with any advice as to changing the company's marketing approach.

Cite this Document:

"Job Descriptions Customer Service Representative " (2009, July 09) Retrieved June 24, 2024, from

"Job Descriptions Customer Service Representative " 09 July 2009. Web.24 June. 2024. <>

"Job Descriptions Customer Service Representative ", 09 July 2009, Accessed.24 June. 2024,

Related Documents

Job Analysis / Job Description Job analysis Undercover Boss: Season 1, Episode 2: Hooters Inc. Coby Brooks, the President and CEO of Hooters Inc. goes undercover in the company's restaurants to inspect the operations, general activities, employee behaviors, and management styles without disclosing his identity in front of any person. Coby Brookes hides his identity by cleaning out his goatee beard and wears glasses to look somewhat different. He spends five days in

81 and .77, singif8icant at the .05 level, shows that the tests while valid, are not reliable in measuring ongoing performance gains. The r with complaints for Work Sample (T) of .37 and .35 also indicate that the test is highly valid yet lacks reliability in ensuring long-term customer service levels. Work Sample (T) shows that it is only sporadically valid as well with the very low r with speed

HR manager: Conducing a job analysis of a new customer service positon Job analysis Three types of techniques can be used when conducting a job analysis in the workplace of a particular position. The first, that of job observation, takes the form of a trained workplace analyst observing the employee completing his or her tasks. While for some positions this may be useful, particularly manual tasks, other jobs are more difficult to

Job Task Analysis

job descriptions that apply to the position you have selected from the list. I will choose an entry-level job in a customer service call center. This entree level job will be a bank call center customer service representative. I will talk about Bank A and Bank B. call center customer service representative. According to task analysis information, I will create Bank C. call center customer center representative. Compare the common tasks

job analysis on key jobs within the organization in order to make sure the positions are being handled correctly. The people in those positions should be the right ones for the jobs, and should be working at their maximum capacity. If that is not the case, it is important to determine why -- which can be done through a job analysis that can be matched up to the skills

Job Study and Its Impact

Business- Management Job Study & Its Impact Reference Organization The reference organization that I have chosen is that of Humana Inc. Humana is a fortune 500 health insurance company. They offer a range of products and services in addition to group health insurance. Their lines of business serve the military, individuals, seniors, and many others. They also offer specialty products, and other innovative consumer initiative products, services, and partnerships that are focused on